Fortray Global Services is hiring a Full-Time IT/Deskside Engineer (L1) in Geneva, Switzerland. Candidates must have B2-level proficiency in German and possess valid work authorization or a visa valid for at least 2 years. This is a full-time B2B contract with a local Swiss company.
We are looking for a proactive and customer-oriented IT Support Engineer (L-1) tojoin our IT team. This role provides first-level technical support and troubleshootingfor end users across the organization. You will work with a variety of hardware, software, and cloud tools in a fast-paced, hybrid environment, ensuring seamlesstechnical operations and outstanding user experience.
Key Responsibilities:
Provide Tier 1 support for desktops, laptops, mobile devices, peripherals, videoconferencing tools, and office equipment (Windows, macOS, iOS, Android).
Install, configure, upgrade, and troubleshoot operating systems, applications, and hardware(both in-person and remote support).
Respond to service desk tickets, ensuring timely resolution, clear communication, and proper documentation.
Support cloud-based tools such as Microsoft 365, Teams, SharePoint, Zoom, and Google Workspace.
Assist users with network connectivity, VPN access, MFA issues, and basic account administration.
Maintain IT asset inventory (laptops, accessories, software licenses, etc.).
Coordinate with Level 2/3 teams for escalated issues, ensuring smooth handoffs.
Assist with new user onboarding, device setup, and software deployment.
Participate in hardware refresh, patching cycles, and other IT operations.
Follow IT policies and procedures while promoting best practices.
Maintain and create clear knowledge base documentation and user guides.
Support cybersecurity awareness by identifying and escalating potential threats (e.g., phishing, unauthorized access).
Technical Skills \& Requirements:
Basic knowledge of networking protocols, IP addressing, DNS, and DHCP. • Hands-on experience with Windows 10/11, macOS, and Office 365 environments.
Strong understanding of remote support tools (e.g., AnyDesk, TeamViewer, orSCCM). • Familiarity with Active Directory, Azure AD, Intune/MDM solutions, and VPNs.
Proficient in troubleshooting email clients (Outlook, Gmail) and productivity tools. • Understanding of ticketing systems like Jira, ServiceNow, or Freshdesk.
Strong hardware troubleshooting skills (RAM, SSDs, display issues, connectivity). • Familiarity with endpoint security solutions and basic data backup methods.
Excellent interpersonal, time management, and documentation skills.
Preferred Qualifications:
1–2 years of relevant IT support or desktop support experience.
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified are a plus.
Exposure to cloud-first or hybrid working environments.
Strong customer service mindset with an eagerness to learn and grow.
Note: Visa sponsorship is not available for this role.
Job Type: 100%
Pay: CHF3’700.00 - CHF3’800.00 per month
Application Question(s):
What is your Visa Type and how long it is valid for?
Can you speak German B2?
Work Location: In person