The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy.
Job Description
1. Product Strategy \& Vision
Define product vision, strategy, and roadmap for assigned digital products.
Conduct market research, competitor analysis, and technology trend evaluation (especially in retail, pharmaceuticals, and digital healthcare) to identify new product opportunities.
Collaborate closely with senior stakeholders—Executive Leadership, Business, Operations, and Finance—to ensure product alignment with Long Châu’s overall business goals.
2. Requirements Management \& Prioritization
Collect, analyze, and document detailed business requirements into User Stories, Acceptance Criteria, and Prototypes.
Manage and continuously optimize the Product Backlog, ensuring items are prioritized based on Business Value, complexity, and risk.
3. Development Collaboration
Act as the single source of truth between business teams and the Development/Scrum Team.
Make timely and accurate decisions on emerging issues during development (e.g., trade-offs between Scope, Time, and Quality).
Participate in UAT (User Acceptance Testing) and ensure product delivery meets all acceptance criteria.
4. Measurement \& Optimization
Define and track key product KPIs (e.g., Conversion Rate, Feature Adoption, NPS/CSAT, Transaction Processing Time, Digital Revenue Growth, etc.).
Apply data-driven decision-making to analyze user behavior and product performance, and propose continuous improvements, including A/B testing.
Requirements
Minimum 3 years of experience as a Product Owner or Product Manager; experience in Retail, Pharmaceuticals/Healthcare, or high-speed Digital Transformation environments is preferred.
Extensive experience working with Agile/Scrum methodologies; PSPO/CSPO certification is a plus.
Experience with core systems such as POS, ERP, CRM, or Loyalty Programs is a strong advantage.
Excellent analytical and problem-solving skills.
Proficiency with Product Backlog management tools (Jira, Trello, Azure DevOps, etc.) and design tools (Wireframe/Mock-up).
Ability to read and analyze data using tools such as Google Analytics, Firebase, SQL, or Power BI is a plus.
Strong Product Mindset and solid Business Acumen.
Effective communication, negotiation, and stakeholder-management skills across different levels (from Dev Teams to C-Level).
Ability to work independently, handle high pressure, and adapt quickly in fast-changing digital transformation environments.