About Fresco
Fresco is a smart kitchen platform trusted by leading appliance brands around the world to build and scale connected cooking experiences. Our platform helps brands launch faster, deliver better experiences for home cooks, and accelerate their digital transformation.
Our mission is to empower anyone to cook delicious food.
Powered by KitchenOS and the Fresco AI Cooking Companion, Fresco connects appliances across brands, supports rapid onboarding, and scales globally in more than 15 languages. We work with partners including Panasonic, Middleby, Kenwood, Instant Pot Brands, Bosch, GE Appliances, Arda and LG, and operate as a global team with offices in Dublin and Madrid.
About the Role
As Director of Account Management, you’ll define and lead how Fresco builds long-term, value-driven partnerships with our customers. You’ll be responsible for creating and executing the account management strategy, ensuring our customers not only renew but expand their engagement as they realise the full potential of our platform.
You’ll design the frameworks and processes that will underpin how Fresco delivers customer success at scale — blending strategic leadership with hands-on partnership management for key enterprise accounts. This is both a player-coach role and a chance to lay the foundation for a best-in-class Account Management function in a scaling SaaS business.
Location: Dublin or London
Reports to: Chief Commercial Officer
Key Responsibilities
Strategic Account Leadership: Own the commercial relationship for key strategic and enterprise-level customers, acting as their trusted advisor and ensuring they achieve measurable ROI.
Retention \& Growth: Drive renewal, expansion, and advocacy within your portfolio; proactively identify and execute upsell and cross-sell opportunities in collaboration with the CCO.
Process \& Playbook Development: Build scalable account management processes, playbooks, and KPIs that can be replicated across the team as we grow.
Customer Insights: Partner closely with Product, Delivery and Marketing to ensure customer feedback informs roadmap priorities and go-to-market campaigns.
Team Leadership: Recruit, train, and mentor Account Managers, fostering a high-performance culture centered on customer impact and commercial excellence.
Forecasting \& Reporting: Develop account health tracking systems, renewal forecasts, and executive dashboards to ensure clear visibility into customer sentiment and business performance.
Executive Engagement: Lead Quarterly Business Reviews (QBRs) and strategic planning sessions with C-level customer stakeholders.
About You
10+ years in Account Management, Customer Success, or Client Services roles within B2B SaaS or technology environments, including at least 3 years in a leadership role.
Proven success driving revenue retention and expansion across complex, high-value customer portfolios.
Experience building and scaling account management or customer success teams, including process creation and team development.
Strong commercial acumen — skilled in consultative selling, negotiation and renewal management.
Excellent stakeholder management skills, capable of influencing internal and external decision-makers.
Analytical mindset with experience developing reporting frameworks for customer health and satisfaction.
Thrives in high-growth, fast-moving environments where adaptability and initiative are key.
Highly collaborative with strong leadership presence and a bias toward action.
Fluency in English required; additional European languages a plus.
What's it like working at Fresco?
We get a lot done by prioritizing well and being effective instead of busy. We care deeply about our customers and the product experiences we provide. We treat each other with respect, speak our minds, and always listen to each other—regardless of function or seniority. We are authentic, humble, and most importantly, trust each other to do a great job.
We offer competitive, market driven salaries, equity, a hybrid working model, and much more.
Like with any good meal, a career at Fresco is both rich and rewarding, with many opportunities and room for growth. If you’re ready to serve up your best work at Fresco, get in touch!
What will you get?
The chance to work at a hyper-growth, venture-backed startup in a budding industry
The ability to feel true purpose in your work and generate success on a global platform
Competitive, market driven compensation
Meaningful share options as part of our Employee Share Option Scheme
A flexible, hybrid or remote work model to suit your needs
Just like the ingredients in our kitchen, we believe that diversity of ideas is what makes the workplace great. Fresco is proud to be an equal opportunities employer, and we are committed to building a diverse and inclusive workplace. We welcome and encourage applications from candidates from a range of national, ethnic, or cultural groups. This job description works as a guide for the caliber of person we need, but we also understand that skills are transferable. If you are an exceptional candidate with mismatching experience, please apply and explain why you would be a great fit for Fresco.