Manager, Product Owner

Job Description

Position title:

Manager, Product Owner

Contract type / duration:

5-year renewable staff contract

Location:

Geneva

Department:

Office of the COO

Team:

Digital Technology Strategy and Solutions

Reports To:

Senior Manager, Platform \& Product Owner

N° of positions supervised (if applicable):

0

Career Step:

3 Roadmap Execution

About the Role As Digital Technology Solutions \& Strategy (DTSS) transitions to a more integrated and outcome-driven digital delivery model, we are seeking a Product Owner to take hands-on responsibility for the success of specific enterprise platforms and digital products. Reporting to the Platform \& Product Owner, this role focuses on delivering enhancements, user-centric features, integrations, and continuous improvements to platforms central to governance, development operations, and integration workflows—including Atlassian tools (e.g., Jira, Confluence), ServiceNow, Copado, Cloud ALM or other SAP CI/CD tools, and Workato—while maintaining awareness of how these platforms interact with the broader Gavi application landscape (e.g., SAP, Salesforce, Zycus, DarwinBox, Sage, and Power Platform). The Product Owner is embedded within the delivery process and works closely with business stakeholders, analysts, developers, and vendors to prioritize features, manage backlogs, and drive delivery in alignment with strategic priorities.

Key Responsibilities Product Ownership \& Backlog Management

Act as the day-to-day product owner for one or more enterprise platforms or digital products, with a focus on governance, workflow, and integration platforms (e.g., Atlassian, ServiceNow, Copado, Cloud ALM, Workato).

Maintain and groom a prioritized product backlog in collaboration with stakeholders and delivery teams.

Translate business needs into user stories, requirements, and acceptance criteria.

Deliver features and improvements in alignment with roadmap goals, technical constraints, and stakeholder expectations.

Support sprint planning, reviews, and retrospectives—ensuring delivery cadence remains predictable and user-focused.

Track and communicate progress, risks, and delivery outcomes across internal and external stakeholders.

User Experience \& Adoption

Engage users to gather feedback, validate priorities, and improve adoption of platform features particularly within governance, DevOps, and integration processes.

Collaborate with change, training, and support teams to ensure successful rollouts and sustained value realization.

Coordinate with vendors and system integrators to deliver platform enhancements and manage technical dependencies.

Ensure vendor deliverables meet quality, timeline, and contractual expectations.

Continuous Improvement

Use metrics and feedback to inform prioritization and refine platform functionality.

Identify opportunities to enhance usability, data quality, and process automation.

Other duties as required

Work Experience Languages If you wish to apply, please provide a cover letter and resume through our Careers webpage and apply by clicking on

”Manager, Product Owner”

. Deadline for applications is

1 February 2026

.

Your Experience and Skills Academic

Bachelor’s degree in Business, Computer Science, Information Systems, or related field.

5+ years of experience in product ownership, business analysis, or delivery roles in IT or enterprise systems.

Experience with platforms supporting governance, DevOps, or integration—such as Atlassian, ServiceNow, CI/CD tools, or integration platforms—is highly desirable.

Agile or Scrum Product Owner certification is a plus.

Delivery \& Technical Skills

Ability to define user stories, prioritize backlogs, and manage product lifecycle activities.

Understanding of enterprise IT delivery processes, platform constraints, and integration needs, including workflow automation and CI/CD practices.

Familiarity with Agile tools such as Jira or Confluence.

Written and spoken fluency in English.

French is a plus.

How You Work (Behaviours and Mindsets)

Puts users first, ensuring platform enhancements solve real problems and add measurable value.

Balances stakeholder priorities, negotiating trade-offs and aligning backlog to strategic outcomes.

Leads delivery at the ground level, acting as a clear point of ownership for what gets built and why.

Communicates proactively, making sure the right people are informed, involved, and aligned throughout the product lifecycle.

Adapts and learns continuously, using feedback, performance metrics, and retrospectives to improve products and delivery practices.

Thrives in agile environments, working iteratively and responsively while keeping long-term outcomes in view.

Takes ownership, following through on product commitments and leading delivery from ideation to release.

Become part of our community and join us on Facebook and Twitter for updates about our mission to save children’s lives! You can also follow our hashtag #vaccineswork

In support of Gavi’s commitment to diversity, equality and inclusion, we hire globally and welcome applications regardless of age, disability, ethnicity, national origin, family status, sex, gender identity or expression, physical characteristics, race, religion, spirituality or sexual orientation. Gavi has zero tolerance towards sexual harassment, sexual exploitation and abuse as well as any form of discrimination or harassment. Everyone at Gavi is expected to conduct themselves with integrity and respect towards each other. Gavi is committed to creating a work environment that is safe and professional, therefore all selected candidates will undergo rigorous reference checks. Read more here.

Gavi brings together the public and private sectors to save lives and protect people’s health by increasing equitable and sustainable use of vaccines against 18 infectious diseases. You will work in a culturally diverse environment with over 70 nationalities. You will collaborate with partners such as WHO, UNICEF, the Bill \& Melinda Gates Foundation, the World Bank – and from business, civil society and government. And you will work in the first global health organisation to receive equal gender salary certification. Your unique experience, skills and talents can help us achieve our vision of leaving no one behind without the life-saving power of vaccines.