Description
PURPOSE
Product Managers at Global Payments are responsible for a wide range of responsibilities central to developing our features. This role sits within the International Product team largely working with the Global Payments POS \& eCommerce payment gateway, simplifying payments for merchants acquired both by Global Payments and by third party acquirers. You will be part of a team managing features and functionality supporting authorisation \& transaction processing across multiple regions, which is the core service that we provide to our customers.
Duties And Responsibilities
Experience in authorisation and transaction management of payment products for both POS and eCommerce. The role will entail working with external vendors to bring a new set of products to market in the Asia Pacific region
Become a subject matter expert on the Global Payments integration layer including our range of Hosted and API-based solutions for payment processing as well as supporting SDKs/protocols
Lead roadmap planning for owned areas, creating, managing and prioritising your backlog
Own go-to-market approach for your owned area, effectively communicating upcoming releases internally and externally.
Create and own measurement approach for your area, clearly articulating business value for existing and planned enhancements
Become competent with business objectives, and payment/distribution strategies and design the solutions to support these
Partner with marketing on the development and creation of sales / customer assets for owned areas
Support solution and innovation workshops onsite with our customers
Work with the development teams on requirements and technical specifications and prepare Product Briefs
Support scaling initiatives - to share expertise via Lunch and Learns, team meetings, training sessions
Produces quarterly reports with insights for internal and external consumption
Host solution workshops between internal stakeholders and customers - whiteboarding together to craft solutions that meet complex requirements
Owns and manages feedback loop for respective focus area and feeds into ongoing product development
Develops and reports on all pipeline activity across business groups
COMPETENCIES (KNOWLEDGE / SKILLS Or ABILITIES / BEHAVIOUR)
Excellent problem solving and critical thinking skills, and ability to break down complex problems into manageable components.
Strong written and verbal communication skills, able to dig into complex customer problems and articulate them clearly and succinctly.
Able to communicate with all audiences – comfortable with translating “tech-speak” into layman's terms for non-technical audiences.
Able to make tough decisions, knows how to arrive at those decisions and how to see them through.
Is resilient and can own projects without micro-management.
Show empathy for our internal and external customers, and work towards the best solutions to solve the problems they face.
Qualifications
Minimum 4-5 years of experience in a Product Owner/Product Management role.
Experience of working within a technology, software or payments environment.
Has a good understanding and experience with product prioritization tools.
Bachelor's degree in a technology or business field, or comparable training and experience.