Responsibilities
To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans
To independently resolve tickets \& ensure that the agreed SLA of ticket volume and time are met for the team
To provide support for on call escalations /L3 level support and doing incident \& problem management
Required Skills and Experience
Bachelor's degree in Computer Science, Engineering, or a related field.
Proven experience as a DevOps Reliability Engineer or similar role.
Strong knowledge of cloud platforms, particularly AWS.
Experience with Jenkins for CI/CD pipelines.
Experience with SQL Server.
Experience with Power Shell.
Strong communication and collaboration skills.
Languages: Portuguese and English.