Key Responsibilities:
Handle customer inquiries, complaints, and support requests via Zendesk.
Guide customers in troubleshooting basic technical issues and optimizing
product/service usage.
Ensure complaints are tracked and responded to promptly.
Process account-related tasks (verification, deletion, unsubscribe requests,
suspensions, bans).
Enter and update customer information in the companys database.
Maintain a high customer satisfaction rating and meet performance KPIs.
Stay updated on gaming industry trends and the companys game products to provide informed assistance.
Perform other tasks as assigned by the direct manager.
Skills \& Requirements:
High school diploma or higher.
Strong communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Fluency in English (Speaking, Listening, Writing, and Reading) 100% Englishspeaking environment.
At least 6 months of experience in customer service or a relevant field (fresh
graduates with strong communication skills and gaming knowledge are
encouraged to apply).
Passion for gaming and familiarity with gaming communities, platforms, and
terminology is a plus.
Benefits:
Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd,
New Year's Day), performance bonuses, and birthday gifts.
Full labor contract \& social insurance benefits after the probation period.
Annual leave: 12 days per year.