Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Banking teams connect clients to the products and services that meet their international financial needs.
We are currently seeking a high caliber professional to join our team as an ASSOCIATE RELATIONSHIP SUPPORT MANAGER
Areas and Accountabilities* + The Client Relationship Support role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings. Other fundamental parts of the role include co-ordination of credit applications or renewals and risk escalation management. In the absence of the RM, the role holder will act as the focal point for the relationship, products and services.
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The tasks for this role may include some or all of the following:
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Manage and responsible for his/her own assigned portfolio of a number of customers in both Global Corporate \& International Mid-Market South team.
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Provide support to the Relationship Managers (RMs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
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Enable proactive client management by attending client meetings with Relationship Manager as necessary, and acting as the first point of contact for customers on daily credit-related enquiries
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Prepare appropriate analysis, proposals and presentations to prospective customers
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Support the RM on day-to-day activities including client planning, pipeline management, co-ordination with product partners and ensuring data and call reports are accurately and timely updated
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Undertake financial, credit and profitability analysis, and prepare the accounts remarks
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Support the RM with third party liaison, including discussions with external lawyers and valuers
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Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
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Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
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Monitor credit risk, including concern lists and credit control reports, and analyse management information
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Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering \& Sanctions alerts, and act as an escalation point for risk issue response
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Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks
Certifications, Qualifications \& Experience
3 years ++ in Corporate Banking
Excellent verbal and written communication skills (English and Vietnamese)
Knowledge of the Bank’s operational procedures and systems
Proven track record in a client focused environment
Experience of working in a teamwork environment
Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
Experience in the Commercial or Corporate Banking environment
Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
An ability to get things done
Possess drive and resilience
Possess developed interpersonal skills
Possess planning, organisation and time management abilities
Possess drive and resilience
Possess developed interpersonal skills
Possess planning, organisation and time management abilities
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited