Some careers have more impact than others.
If youâre looking for a career where you can make a real impression, join Hang Seng and discover how valued youâll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Commercial Banking â Chief Administration Office
Hang Sengâs Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as Client Services Manager.
Principal responsibilities
Lead comprehensive process reviews and reengineer the customer onboarding process flow to identify and implement streamlining opportunities, enhancing the overall customer experience.
Drive end-to-end project delivery for New to Bank process improvement initiatives, ensuring timely and effective execution.
Perform workflow analysis across other operational processes to identify further improvement areas and support operational efficiency.
Oversee governance activities and collaborate closely with Operations to ensure service delivery aligns with business expectations and standards.
Produce and manage management information (MI), regular updates to Regional and Group offices, and prepare management reports, presentations, papers, and periodic updates for the senior management.
Requirements
University degree in Business Administration or related disciplines
Proven years of work experience in providing high standard of customer service and project management preferred
Knowledge in commercial banking, and Anti-Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
Project management experience is highly preferred, with a proven track record of delivering process improvements
Strong logical thinking and problem-solving skills, with the ability to analyse complex issues and develop practical solutions
Strong self-motivation, with good communication and interpersonal skills
High level of attentiveness to detail, with strong business sense and ability to make sensible business judgments
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Proficiency in both English and Chinese; fluency in Putonghua is an advantage
Youâll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
CMB