Manager, Fraud Education and Communication - Hang Seng Bank (HK)

Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. RB\&W Fraud - Fraud Management

We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community.

Principal Responsibilities

Train internal teams in fraud prevention techniques and communication skills.

Develop and conduct fraud education workshops for varied audiences.

Lead event management and outreach training with schools, NGOs, and community partners.

Support broader fraud management efforts, including learning strategies, awareness campaigns, and case handling.

What We’re Looking For

8 years of experience or above, preferably in training, education, communication, fraud prevention, or related fields.

Strong communication skills with the ability to engage diverse audiences.

A passion for community support and customer protection.

Experience with video production and digital training tools is advantageous.

A proactive approach with adaptability, digital literacy, critical thinking, and empathy.

Proficiency in English and Chinese, including Putonghua.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited