Key Responsibilities
Ensuring branch financial budgets and targets are achieved
Effective recruiting, managing and leading the branch team by setting the standard for professional behaviour and leading by example
Fully utilising the CRM processes for opportunities and customer contact for the branch and catchment while working closely with the Regional Sales Manager and Internal Sales Team.
Facilitating and implementing the Branches Self auditing responsibilities and ensuring the standards directed by the company are achieved to a high level
Fully part of the sales process from order to supply including order management utilising our systems and processes
Key Attributes
Experience of leading teams in a customer service environment to high performance through coaching, mentoring and development activities
Experience of growing customer base, developing customer relationships and increasing revenue
The ability to manage administration and work to tight deadlines in a calm, accurate and effective manner
Strong computer literacy with experience in Outlook, Excel, and ERP - M3
A Natural drive on Quality, Process and Health and Safety
Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol \& drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.
Branch Manager
POSITION:
Branch Manager
REPORTING RELATIONSHIPS:
Regional Manager
FUNCTIONAL RELATIONSHIPS:
Branch Team Members, Dispatch, Customers, Suppliers, Finance, Procurement, Support Teams
LOCATION:
DATE EFFECTIVE:
Objective
Main Objective of the Position
Lead the branch activities across the territory, ensuring responsible business practices, and delivering company policies and procedures within limits of authority. Ensuring excellent customer relationship and market maximisation resulting in revenue, profit and cashflow targets being met.
Key Areas of Responsibility
Financial Performance
Ensure branch financial budgets and targets are achieved. Establish a branch business plan that can be communicated with the branch team and wider business that outlines the strategic direction for the branch, in line with company expectations.
Customer \& Sales Management
Analyse the territory potential and the value of existing and prospective branch customers and manage sales activity for the branch. Identifying sales opportunities and forming a strategic coordinated approach that ensures sales targets are achieved, revenue is maximised and forecasts are accurate.
Undertake a systematic call cycle that builds and maintains strong relationships with key branch customers, while prospecting and targeting customers for increased growth. Establishing customer plans to ensure effective customer management will be required.
People Leadership \& Management
Effectively recruit, manage and lead the branch team. Setting the standard for professional behaviour and leading by example. Provide direction, mentoring and training the team to ensure they are prepared and have the correct skill levels to carry out their roles effectively.
Reporting \& Sales Pipeline
Fully utilise the CRM processes for opportunities and customer contact for the branch. Ensure branch reporting is undertaken in line with company expectations.
Product Knowledge
Must be an expert in the product knowledge to help resolve customer complaints and questions.
Ensure to master every feature and benefit of each product.
Branch Standards Management
Ensure the branch operates in line with company expectations in relation appearance, service levels and that the correct processes are adhered to.
Health \& Safety
Ensure branch Health and Safety targets are achieved and in line with company expectations.
Maintain a safe system of work for the workplace.
Proactive approach to emerging unsafe conditions.
To comply with safe working practices as per job safety environmental assessments (JSEA’s), and safety operating procedures
Alert employees to specific hazards. Give particular attention to new employees.
Ensure you wear all necessary PPE and operate in a safe manner.
Ensure you communicate near miss, incidents and hazards through our online system Vault or directly to your Line Manager
Leadership
Actively leads team to high performance through coaching, mentoring and development activities
Inspires others by setting and clearly communicating strategy to drive team members to achieve personal and team objectives
Allocates resources and delegates tasks / projects in a way that supports and stretches team members to achieve desired individual and team outcomes
Rewards and recognises team and individual successes
Motivates team members by linking individual and team work to the achievement of Hynds strategy
Empowers others to take ownership of their teams and ideas to deliver results
Demonstrates courage by taking on tough challenges and leading through change
Coaches others to be leaders
Role models Hynds Values and creates an environment of excitement and energy that drives high performance.
Quality
To maintain high standards to ensure quality work is carried out correctly and to the highest standard.
To demonstrate that products meet the requirements of the customer.
Efficiency
To achieve the planned outputs.
To assist the group as delegated.
To control your time at commencement, during and completion of the shift.
People \& Communication
Lead the communication process e.g. at pre-starts and Tool Box Meetings.
Communicate to the team.
Planning
Ensuring pre-start requirements are strictly adhered to.
Continuous Improvement
Explore ways within the team environment to improve current systems and processes.
Training
Complete on-going upskilling and training as required.
Lead training and induction of new employees.
Other Duties
Duties may be varied from time to time consistent with the employee’s training and skills and such varied duties are to be performed to standards that will be specified as required.
Hynds Values
A Place Where People Matter
Passion is encouraged and our contribution matters
Heading home safe and well at the end of each day is everyone’s priority
Ongoing development for individuals and company growth
Care for each other
Do What’s Right
Work together and play to our strengths as one team
Innovate and think creatively for continual improvement
Stand up for what’s right with the courage to change
Own our actions
Connect With Customers
Deliver positive change with industry leading sustainable solutions
Add value through quality, innovation, service and technical expertise
Honest and transparent relationships founded on trust and credibility
Act with integrity for sustainable and profitable success
Environmental, Health \& Safety
Key Areas of Responsibility
A sound understanding of Hynds Environment, Health \& Safety and Injury Management policy, procedures, instruction, licences and values
Ensures that the site, employees, contractors and visitors comply with Hynds Health, Safety, Environmental and Injury Management policy, procedures, instruction, licences and values
Monitoring Health, Safety and Environmental performance
Proactive management of hazards, risks, injuries and rehabilitation
Accurate and timely reporting and investigation of incidents
Facilitate meeting all site Environmental Resource Consent conditions
Ensure all staff are given the opportunity to be engaged in Health, Safety, Environmental processes and procedures.
Foster a strong and collaborative safety culture
Facilitates and participates in regular Health, Safety, Environmental Meetings
Identifies and facilitates the delivery of specific training for people to do their job safely
Develops and delivers the Annual Health, Safety, Environmental Improvement site plan
Required Attributes
Industry Experience
Experience of leading teams in a customer service environment to high performance through coaching, mentoring and development activities
Results Oriented
Has passion/focus on results. Can demonstrate ability to change the result themselves and takes accountability for result.
The ability to manage administration and work to tight deadlines in a calm, accurate and effective manner
Decisive and Intuitive
Takes accountability for making things happen.
Can make decisions and implement them effectively. Has relevant experience to guide decisions and will back themselves.
Excellent Customer Service
Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.
Team Player
Flexible, reliable and customer focused. Communicates effectively with the wider team and operates in a respectful and supportive manner. Shares openly and willingly and is an active participant. Actively contributes to a positive team environment.
Technically Competent
The ability to understand how our products work together to form solutions.
A keen interest in our industry
Strong computer literacy with experience in Outlook, Excel, and ERP - M3
Commercial Acumen
To understand the value of our package, products and solutions.
Ability to balance strategic and operational thinking with strong business acumen
Can demonstrate business acumen and speak in clear business language.
Is smart about business and understands the key levers that drive business performance.
Accurate with Detail
To ensure customer orders are correct, and branch performance standards are met.
Reporting is accurate, up to date and effective
Handle Pressure
Able to co-ordinate multiple tasks and deliver to expectations even during times of stress and pressure.
Licences
Relevant licences for vehicles and machinery
o Class 1 with F endorsement
Values
Demonstrates an understanding and application of the Hynds values.
Health \& Safety
Practical understanding and experience of branch environment health and safety standards
A reasonable level of physical fitness
Ability to physically handle and move products up to 20 kg
Operates in a manner that risk of harm to people, place and product is as low as is reasonably practicable