As a Cloud Solution Engineer, you will be part of the global team and play a key role in designing, implementing, and supporting cloud-based applications with a focus on SAP Business Technology Platform (SAP BTP) and Cloud Applications.
Your Role
Key responsibilities in your new role
Perform operational support such as Incident Management, Change Management and Problem Management
Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform
Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs
Conduct Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively
Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners
Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans
Maintain cloud platform SAP BTP and cloud-based applications. This includes tasks such as technical environment management, security and compliance, user and role management
Evaluate emerging cloud technologies and propose improvements for performance, scalability, and security
Collaborate with global and cross-functional teams to ensure smooth integration and operation of cloud services
Able to work 24/7 on call standby support on a rotation basis including weekend
Your Profile
Qualifications And Skills To Help You Succeed
Bachelor's Degree in Computer Science, Information Technology or any relevant equivalent field
Minimum 1 year of relevant professional experience in system support or end-user support. Fresh Graduate with relevant experience will be considered
Good analytical and problem-solving skills and able to critically engage with new issues
Excellent communication (English) and strong interpersonal skills to interact with cross-functional global teams
Knowledge or familiarity with java script and node.js is a plus
Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
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