REQ-10107056
08/01/2026
Transaction Services
Amsterdam, Nederland
€5.485,70 - €8.828,03
ING Bank
Your role \& work environment
Transaction Services (TS) is one of ING Wholesale Banking's (WB) main business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.
The purpose of Product Management PCM (Payments \& Cash Management) is to unlock eisting business potential and activate new client/market opportunities. The focus is on eecuting a strong commercial strategy aiming at stable and sustainable fee income flows. The Product Management PCM department makes a difference for our clients by offering best-in-class and fit-for purpose products and services while continuously improving our eisting proposition as well as developing new products for our client base. Within the Cards area we are responsible for the Merchant Services proposition and Commercial Cards proposition towards our clients.
Product Management Payments \& Cash Management is responsible for the commercial performance of the payments \& cash management products (for both corporates and FI’s). The team is responsible for optimizing the commercial performance of the product suite and formulating a long-term view on how we evolve our product proposition to remain relevant to our clients over time in a highly competitive environment. That means taking market developments (informed by the sales organization and eternal input) and translating those into concrete requirements for product development and enhancements, as well as formulating a view on how the organization will commercialize the enhanced product proposition.
As Product manager Merchant Services you will be responsible for the performance of ING WB’s Merchant Services. Together with your colleagues you will define and eecute the commercial strategy for products and services in your scope. You will work on our Digital Payments and Collections proposition.
As a Product Manager
You will report to the Head of Product Management Cards.
You focus on commercial management, product management and marketing and apply your eperience to target audiences in the fast-changing conte* t Merchant Services and/ or Commercial Cards.
You represent the voice of the customer, have a strong vision on how to attract clients and focus on continuously improving the product performance.
You take a pan-European view on the industry developments affecting your product, advocate the strategic direction for your product internally and e* ternally.
You are part of the European network, stimulate cross-border collaboration and alignment with the parties that need to contribute to your specific business product area.
You will align with TS Sales, Client Services and the Sector organization and support during client pitches.
Your key responsibilities
You are a key player in improving our Merchant Services proposition within ING Wholesale Banking
You will be responsible for the day-to-day product performance and the P\&L of our products which is reflected in your daily work and priority setting
You will be responsible for product strategy, proposition, roadmap, design, commercial e* ecution and life cycle
You will be responsible for creating \& tracking business cases. Including identifying the data relevant for monitoring product performance, running business cases, define Dynamic Plan (multiyear budgeting) and other relevant activities
You will be responsible for marketing, communication \& customer satisfaction
You will be responsible for market, competition \& customer research
You will contribute to TS’ sustainable performance, and you identify opportunities to better serve and delight our customers in daily collaboration with Sales, Client Services and the Sector organization
You will be responsible for monitoring and updating policies and governance related to your products
You will be responsible for non-financial risk management (i.e., Product Approval Review Process, issues management, audits, key control testing etc.)
You will be responsible for the risks related to your products and work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies
Regarding the Delivery Management (DM) organization, as a PM
You are responsible for aligning with DM organization and ensuring successful delivery of your product requirements.
You define the business requirements and translate them to the DM CJE with the aim of developing and maintaining products and services. As a result, you also play a supporting role in the QBR process.
You share responsibility with the DM organization in ensuring our license to operate by secure and flawless 24/7 operations.
We are looking for
A (commercial) Product Manager with knowledge in the field of Merchant Services. Having knowledge of Commercial Cards is an advantage but not a prerequisite
An entrepreneur that combines client focus with commercial and marketing power
Your ability and drive to take ownership and steer the (product) strategy implementation with an eye on the long-term perspective and managing risk prudently
A colleague with analytical skills who takes decisions based on data and facts. Ability to translate comple* content and financial data into well-structured strategy decisions and business cases
Strong resilience: your ability to navigate through ambiguity and simplify comple* ity
A pro-active, creative and an out-of-the bo* thinker
An open and transparent communicator
An energetic, motivating person who can work as part of a team but also independently. A colleague who displays all aspects of ING’s Orange behavior
Proven track record and technical skills
Master's or bachelor's degree. A minimum 2 years of working e* perience within the Payments domain, PSP, Cards acquirer or card scheme organization
Eperience in commercial product management, marketing and/or client e* perience
Solid knowledge and e* perience within Cards Acquiring, ecommerce, Alternative Payments Methods and instore POS payments
Customer Market Analysis
Financial acumen
Stakeholder management skills in comple* , international ecosystems
Business Analysis \& Insight
E* cellent written and verbal English communication skills, Dutch is an advantage
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands
The benefits of working with us at ING include:
A salary tailored to your qualities and eperience
24-28 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60,000 employees and operations in approimately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Your place of work
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Jana van Soest
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.