Typical Day in the Role:
Purpose of the Team: The team is launching a new organization focused on service management and execution within the Customer Success Unit (CSU), with sub\-teams for customer health success programs, cloud and AI, consumption and usage, and governance.
Key Projects: Projects include driving and executing customer health programs, supporting cloud/AI innovation, and managing consumption and usage initiatives.
Typical Task Breakdown \& Operating Rhythm:
o Program management, project management, and change management tasks.
o Creating documentation and presentation decks.
o Analyzing trends, identifying productivity improvements, and running pilots.
o Collaborating with stakeholders across various solution areas.
o Removing blockers and supporting both proactive and reactive customer engagements.
Compelling Story \& Candidate Value Proposition:
What Makes This Role Interesting?
o Opportunity to help build a new organization from the ground up.
o Exposure to high\-impact programs in customer health, AI, and cloud innovation.
o Collaboration with diverse teams and executive leadership.
o Chance to drive meaningful change and improve productivity for customer\-facing roles.
Candidate Requirements:
Years of Experience Required: Level 2 roles require 2\-4 years of experience.
Degrees or Certifications Required: Bachelor’s degree is important; program management certifications (PMP/PMI) are preferred but not required.
Disqualifiers: Poor attitude, arrogance, or lack of relevant skills.
Best vs. Average: Best candidates are positive, enthusiastic, eager to learn, passionate about technology, and collaborative.
Performance Indicators: Success measures for each program, quality and clarity of work, communication skills, ability to deliver with speed and quality, and effectiveness in engaging with executive leadership.
Top 3 Hard Skills Required \+ Years of Experience:
1\. Strong Program Management (2\-4 years for Level 2\): Ability to drive and execute programs.
2\. Relationship/Stakeholder Management (2\-4 years for Level 2\): Proven experience managing and collaborating with diverse stakeholders.
3\. Visual Documentation \& Presentation Creation (2\-4 years for Level 2\): Skilled in creating clear, impactful documentation and presentation decks.
Compensation:
$37/hr to $46/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.