interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
Purpose of the role:
As a Product Manager in our Product Team, you will work closely with Senior Product Managers, the Heads of Digital Product, and other stakeholders within the business, to ensure strategic alignment to ii's objectives. You will contribute towards the product strategy, and will be customer obsessed, using data to lead and inform you on the direction that you take.
As a manager within the product team, you will lead and mentor colleagues and use your skills and capabilities to deliver change - delivering the results needed both for the business and our customers.
You and your team will be championing and owning outcomes, prioritising discovery, and challenging whether we are building, and have built the right thing. You'll be responsible for creating and monitoring key performance indicators (KPIs), to spot trends, potential problems, and opportunities.
Day to day, you will be working with your team and squad(s) to ensure they are supported and know the strategic direction which they should be aiming for - you'll be spending time with subject matter experts across the business, along with senior stakeholders and exec sponsors, to understand where the opportunities lie and assist with prioritising which problems we tackle first.
Working in discovery, you will be validating what we should be doing next, along with creating learnings on what we've delivered. You will utilise both quantitative and qualitative data - either working with teams who are able to perform this research/analysis or performing it yourself. You'll be expected to distribute and share these learnings so that the team and wider business can learn and improve as we progress.
When needed, you'll have the opportunity to act in other roles and support teams in other ways, taking on some light project management and at times may need to act as the Product Owner within delivery squads, owning and managing product backlogs.
You will be managing Product Analysts/Owners within the team, and will work closely with the Senior Product Managers, ensuring the team have the right mentoring, support and guidance needed to succeed in their role, whilst developing their career path with interactive investor.
Requirements
KEY RESPONSIBILITIES:
Contribute towards Platform and Product level vision(s) and develop and align your roadmap with strategic direction and business goals, taking the lead from Senior Product Managers, the Heads of Digital Product and other business stakeholders
Contribute towards the product strategy as an SME of your assigned area
Work closely with your team to ensure that the roadmap can be broken down into a backlog for delivery
Develop and iterate the overarching roadmap for your area, both on and off site, driving clear uplift
Deputise for Senior Product Managers when called upon
Work closely with key stakeholders (UX and Technical Leads) to ensure we are maintaining the correct direction and delivering to plan
Perform discovery activities with the assistance of the Data and UX team, to understand opportunities for the roadmap and potential solutions to ideas
Contribute towards business cases for larger roadmap items
Actively monitor competitor and market activity to identify new opportunities and/or threats
Provide guidance on product design throughout the delivery cycle of progressed roadmap items
Provide product management support on enterprise change projects as required
Use data analytics to measure the success and identify learnings from the changes you're working on - working closely with the Data team
Own the KPIs and metrics that matter for your area, working closely with stakeholders across the business to ensure success and value of the delivered initiatives can be measured
Work collaboratively with UX to outline potential customer journeys to solve the problems our customers face
Provide direction to your team for product backlog prioritisation
Work with stakeholders and subject matter experts to become proficient in your domain
Demonstration of new products and features to the wider business to drive awareness and buy-in
Reporting of Product workstream(s) progress to business stakeholders through a variety of channels
Build a broad and deep knowledge of our products and services to influence our overall product strategy
Provide support for live issues and incidents, working with other support teams towards a speedy resolution
Ensure your direct reports have the right tools and skills at hand to work and deliver on what is expected of them. Provide direction and support as required day-to-day, and help build out tailored individual development plans to support their progression within the business
SKILLS \& EXPERIENCE REQUIRED:
Essential
Product Management - Demonstrable digital product skillset with experience in driving business and customer outcomes using build, test, learn loops, innovation and data led prioritisation. Experience working in both Offline and Online customer journeys
Customer and data led - you know how to identify a need from a want and how to evidence it through qual or quant data
Positive Leadership - Can demonstrate leadership capability, particularly in cross-functional and matrix activities with a supportive style, using thought leadership with your team
Excellent communication and rapport building skills to engage and motivate colleagues across the business, internally and externally
Has a bias to action - does not hide behind their desk and gets out and about across the business. You take it on yourself to ensure that the right things get done
Pro-active, personable, and social - can forge relationships with colleagues both within the office and those across other offices
Good stakeholder management skills and applicable experience
Knowledge of agile methodologies, frameworks, as well as Waterfall, able to take the place of a Product Owner when needed
Ability to prioritise work effectively and delegate to team
Proven ability to work under pressure and meet tight deadlines
Highly organised with a great attention to detail
Ability to discuss and explain complex issues to all levels
A knowledge of how to recruit, set up and perform user research and comfortable talking to customers to perform this
Able to perform their own independent quantitative research using tools such as SQL, Google Analytics and Power BI
Desirable
Investment industry experience, either having worked in, or has invested themselves
Knowledge of funnel optimisation, CRO techniques and service design principles
Formal Product Management/Owner training
Jira/Confluence/ProdPad experience
Personal Attributes:
STRAIGHT TALKING \| MOVING WITH SPEED \| OWNING THE OUTCOME
Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed - delivering faster and better
Decisive and takes ownership of outcomes
Not afraid to challenge and be open to challenges
Benefits:
Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance - Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal \& Well-being Fund - Supporting your physical and mental wellness
Retail Discounts - Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle
Please Note:
We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive