Job Description:
SUMMARY
Our Technical Services Team plays a key role in developing new applications and sales conversion through laboratory testing, application trials and creating problem solving for ITW’s Performance Polymers division manufacturing chemical adhesive, coating, and sealant products . As a Technical Services Engineer, you will get to work in a fast-paced and dynamic environment, leveraging your enterprising spirit, analytical and critical thinking skills, material evaluation abilities, and customer relations prowess to help generate growth. This is an exciting opportunity to develop within a well-established organization by leveraging your technical capabilities to make sustainable impacts on our customers!
ITW’S BUSINESS MODEL \& CULTURE:
We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our “flexibility within the framework” approach.
We are committed to providing you with growth and development opportunities that maximize your unique potential.
Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive!
Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential.
We live by our Core Values Trust, Respect, Integrity, Simplicity and Shared Risk
YOU MIGHT LIKE THIS JOB IF YOU ARE/HAVE…
Organized and accountable. You prioritize constant improvement and hold yourself to ambitious standards of work.
Collaborative and a great communicator. You enjoy collaborating with customers, sales and product managers, and channel partners on new and existing technologies and are great at communicating technical information to others regardless of their level of technical expertise.
Analytical. You find immense purpose in analyzing and evaluating information in front of you and are constantly looking to improve outcomes through enhanced testing, application optimization and creative problem solving.
PRIMARY RESPONSIBILITIES:
Assist in the sales process by evaluating our brands with applications and materials, recommend products and conduct customer visits to observe and develop application techniques, trials, audits and presentations.
Provide field sales with technical data, test results, graphs, and reports, conduct customer and distributor technical product training.
Support sales \& marketing and R\&D to generate and analyze lab data to identify product gaps, new product launches.
Test competitive products against ITW portfolio products to determine technical gaps, Value Propositions for specific customer projects or problems and historical data.
Work independently in field and in our laboratories or in multi-functional teams to evaluate our current products for specific applications and enable business realization.
Ability to travel to help support customers for product application trials, troubleshooting, technical presentations at trade shows, conducting webinars, and emergency customer support when needed.
Maintain an electronic database to record Technical Service data, authors technical reports, and maintains/updates technical data sheet updates on websites.
Answer phone and electronic inquiries from the website or CMI programs to provide product selections or trouble shoot application issues.
Promote, support, and adhere to all safety, environmental and quality related policies and procedures.
QUALIFICATIONS, SKILLS \& COMPETENCIES:
Bachelor of Science or higher in Material Science, Chemical Engineering, Chemistry, or related field.
5-8 years of industrial experience preferred in coatings, adhesives, and/or polymeric materials.
Analytical, critical thinking and problem-solving skills.
Material evaluation experience, including both destructive and non-destructive testing, as well as analyzing results, failure modes, and behavioral cause/effect.
Concise technical presentation skills.
Strong computer and Microsoft Office Skills
Traveling up to 20%.
Ability to lift to 50 pounds for equipment part and customer substrate handling and ability to work in tight places on occasion.