About Us
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: https://corporate.jd.com/
JD.com is seeking a passionate site reliability engineer who can ensure the stability of our eCommerce mobile apps and web apps in European countries such as the UK, France, Germany, and the Netherlands. In this role, you will be responsible for monitoring, incident management, automating deployments, scaling, reliability testing, incident post-mortems, and more. You will work closely with engineering and commercial teams globally to ensure a seamless, reliable user experience while balancing the demands of development speed and operational stability in a dynamic, international environment.
Key Responsibilities
Monitor system performance data and receive alerts through monitoring tools, identify abnormal indicators, recognize system risks, and notify relevant colleagues to resolve issues.
Perform emergency system recovery, execute related contingency plans, and minimize business losses.
Address and resolve system issues and queries from local stakeholders.
Collaborate with team members in other regions to ensure the stability of JD's European e-commerce platform system.
Summarize system issues and solutions to continuously improve system stability.
Minimum Qualifications
Bachelor's degree in Computer Science, Software Engineering, or a related field.
3+ years of experience in DevOps, site reliability engineering (SRE), system stability assurance, operations and maintenance development, or related fields.
Experience with common public cloud platform products (e.g., cloud hosting, cloud storage, object storage, CDN, etc.), and proficiency in containerization technologies such as Docker and Kubernetes.
Familiarity with Linux operating systems and common commands, with scripting languages, Shell, Python, or Go.
Knowledge of mainstream monitoring tools such as Prometheus, Grafana, and Zabbix.
Experience in Java microservices architecture development or operations, with expertise in Java memory tuning and performance optimization.
Experience with common middleware, including but not limited to MySQL, Kafka, ElasticSearch, and Redis.
Preferred Qualifications
eCommerce or retail industry experience.
Intermediate or above proficiency in the Chinese language.
2+ years of experience designing, analyzing, and troubleshooting large-scale distributed systems.
What We Offer
A dynamic and challenging work environment in a leading global e-commerce company.
The opportunity to work with a diverse international team and to make a significant impact on JD.com's global presence.
Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.
JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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About JD.com】
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
【Our Global Business】
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International