About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
About The Role
Klook’s Payment Solutions team is seeking an experienced Product Manager who will define, scale, and continuously enhance our global payments capabilities. The role is accountable for delivering secure, seamless, and localized payment experiences that support Klook’s rapid growth across diverse markets. This individual will drive product strategy, execution, and performance, partnering with engineering and business teams to build payment products that delight customers and empower merchants.
The ideal candidate possesses deep knowledge of payment acceptance and product lifecycle ownership, with the ability to translate business needs and technology capabilities into innovative solutions. Strong user-centric thinking, analytical rigor, and commercial acumen are essential.
Innovation underpins everything we do. In a fast-evolving travel and leisure market, we continuously experiment, refine, and scale our solutions to elevate customer experience. Our team values curiosity, analytical thinking, and a drive to achieve measurable impact.
What You Will Do
Conduct market analysis to understand the competitive landscape, local market nuances, and emerging technology trends in global payments
Serve as the internal and external product expert on payments, providing consultation to business teams, merchants, and payment partners
Evaluate and onboard payment gateways, acquirers, APMs, and other providers aligned to Klook’s business goals
Lead cross-functional delivery with engineering, design, analytics, finance, legal, and customer-facing teams to launch new capabilities and iterate on existing features
Oversee system configurations, data flows, and operational readiness to ensure robustness, scalability, and compliance with standards
Analyze product performance across conversion, cost efficiency, user experience, and risk outcomes to drive continuous improvements
Manage product-related engagements with vendors and partners and coordinate roadmap alignment
Ensure product enhancements are consistently delivered with quality, within timelines, and in support of business objectives
What You Will Need
Fluency in English and Mandarin Chinese to collaborate effectively with regional stakeholders
Minimum 3 years of experience in product management, specifically in payments and acquiring
Strong understanding of payment processing, acquiring, tokenization, risk controls, and operational workflows
Proven ability to define product requirements, drive execution end-to-end, and deliver measurable business impact in a matrix organization
Excellent communication and stakeholder management skills for engaging confidently with both technical and non-technical audiences
Experience prioritizing multiple initiatives, managing complex dependencies, and making informed tradeoff decisions
Demonstrated success in process optimization and product iteration grounded in data insights
A passion for building best-in-class payment experiences with a continuous improvement mindset
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.