Hello,
Greeting from
"Kotak Life Insurance"
Job Role - L3 Support lead
Location - Goregaon (Mumbai)
Candidate preferred location -Mumbai
Contact Person - Sangita Mandal (8369252270)
Interested person can share there resume at
"kli.sangita-manadal@kotak.com"
Responsibilities:
Lead L3 Support Operations:
o Oversee and manage the daily operations of the L3 microservices support team, including incident management, problem management, and root cause analysis (RCA).
o Act as the primary point of escalation for critical and complex production
issues that cannot be resolved by L1 or L2 support.
o Drive the resolution of high-severity incidents, ensuring timely
communication to stakeholders and minimal impact on business
operations.
o Implement and enforce ITIL best practices for incident, problem, and change
management.
o Develop and maintain comprehensive documentation, runbooks, and
knowledge articles for microservices troubleshooting and resolution.
Technical Expertise \& Troubleshooting:
o Possess deep technical expertise in microservices architecture, design
patterns, and common challenges (e.g., inter-service communication,
distributed tracing, data consistency).
o Perform in-depth analysis and debugging of complex issues across various
microservices, including code-level investigation.
o Identify recurring problems and proactively implement permanent fixes and
preventive measures.
o Utilize monitoring, logging, and tracing tools (e.g., Splunk, ELK Stack,
Prometheus, Grafana, Jaeger) to diagnose and resolve issues.
o Hands-on experience with containerization (Docker) and orchestration
(Kubernetes) technologies for deploying and managing microservices.
Required Skills and Qualifications:
Bachelor's degree in Computer Science, Engineering, Information Technology, or a
related field.
8+ years of experience in IT support, with at least 3-5 years in an L3 support role
focusing on microservices architectures.
Strong hands-on experience with at least one major programming language (e.g.,
Java, Python, Node.js, Go) used in microservices development.
In-depth understanding of microservices architecture principles, design patterns
(e.g., API Gateway, Service Mesh, Event-Driven Architecture), and distributed
systems.
Proficiency with containerization technologies (Docker) and orchestration
platforms (Kubernetes).
Experience with cloud platforms (AWS, Azure, GCP) and cloud-native services.
Expertise in troubleshooting and debugging complex applications in a distributed
environment.
Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, ELK
Stack, Prometheus, Grafana, AppDynamics, Dynatrace).
Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL,
MongoDB, Cassandra)