Product Manager - Customer Lifecycle (Product Journeys)

Help us use technology to make a big green dent in the universe!

Kraken

powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We’re revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.

By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.

We’re seeking a hands-on Product Manager to join our Product Journeys team within Kraken, delivering an industry-leading experience for our clients.

You’ll tackle complex challenges and create products that enable our customers to easily change tariffs for their supply points. This is an essential capability for the retail energy sector, where we’re looking to further empower our clients to deal with compliance and exception handling across the world.

Long term, you and the team will participate in redefining Journeys as a whole for Kraken Customer (alongside two other Journey teams) and challenge the expectations with which they’ve been built thus far.

There are currently 5 developers in the team, as well as a tech lead and interim PM; they are spread between European and Japanese timezones.

What you'll do

Collaborate with cross-functional teams:

You’ll gather requirements and translate them into tasks for developers, ensuring smooth collaboration with designers, developers, and stakeholding teams

Help the team achieve business impact:

Discover the outcomes and opportunities

that the team can influence; translate them into a data-driven prioritization process

Manage and prioritise needs:

Work closely with stakeholders and developers to align requirements with the team’s broader strategy. You’ll help scope out new features, plan iterations and drive product development that maximises customer value

Drive innovation:

Think strategically about client-facing tools, helping empower users through self-service features and continuously improving their experience

Own the process:

From gathering feedback to reporting on project progress, you’ll be responsible for the full product lifecycle, driving high-impact initiatives that support our mission

Adapt and solve problems:

In a fast-paced environment, you’ll be expected to make quick decisions, recognizing what needs attention now and what can wait, while ensuring long-term success

What you'll have

Passion for customers:

You care deeply about delivering exceptional experiences to end users and are driven to make a positive impact on their lives. You have excellent customer interviews / experiments skills

Be data-informed:

You’re able to draw on complex reports to make better informed decisions for your products. Skills with a data analytics language would be a big plus

Communication excellence and team player:

You’re a natural communicator, able to collaborate effectively with technical and non-technical teams; as well as work with global teams spread all over the world. Fluency in English is required

Strong stakeholder management

and negotiation skills, with the ability to balance many competing demands and influence decision-making at all levels of the organisation; and keeping communications transparent all the way through

Strategic and hands-on thinking:

Whether it's working on a high-level product strategy or rolling up your sleeves to execute a feature, you’re adaptable and thrive in a dynamic environment

Technological curiosity:

While deep technical knowledge isn’t essential, familiarity with development processes and tools like Asana, Notion, Miro will help you to hit the ground running

Energy sector insight:

While not mandatory, prior experience in the energy industry would be a great advantage

Why join us:

Purpose-driven mission:

Be a key player in the global energy transition and contribute to the decarbonization of one of the most essential industries

Innovative environment:

Work at the cutting edge of technology with one of the fastest-growing energy tech companies in the world

Autonomy and trust:

We empower our teams with the freedom and responsibility to make impactful decisions

Collaborative culture:

You’ll be part of a passionate, diverse, and globally-minded product and tech team, united by a shared mission to revolutionise energy

Flexible work environment:

This hybrid role allows you to split your time between our office in Spain (valencia) and remote work, with opportunities to travel to other European offices

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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