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Rejoindre la Mission French Tech
Découvrir les métiers de la Tech
Junior Product Manager - Short-term Contract (3 months)
Paris
Full-Time
Apply Now
About
Hi, we’re Back Market.
We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yes, you read that right. Refurbished tech is significantly better for the planet than buying new. Every device purchased on Back Market increases our positive environmental impact. From Customer Care representatives to software engineers, every team member at Back Market helps the planet—and consumers—catch a break. As a certified B Corp since 2023, we're committed to our simple mission: doing more with what we already have.
Are you ready to join us ?
Job Description
Hi, we’re Back Market.
We’re here to help
make tech reliable, affordable, and better than new
. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break.
Our mission is simple: to do more with what we already have.
Are you ready to join us?
YOUR MISSION (IF YOU ACCEPT IT): 🥇
Primary Focus: Deliver Care 2.0 for Germany, Spain \& France
Drive delivery of Care 2.0 migration to Intercom for the next 3 key markets (DE, ES, FR), including feature iterations that will enhance existing markets and set the foundation for future rollouts
Manage day-to-day prioritization across CDIT dependencies from multiple product squads
Write clear requirements and user stories in Jira, ensuring all specifications are complete and ready for implementation
Organize refinement sessions with the CDIT team to ensure full understanding of requirements before development
Leverage your Intercom expertise to help Scope PMs understand and utilize existing platform capabilities, identifying opportunities to solve requirements with native features
Triage incoming requests from business teams - prioritize bugs, coordinate with relevant PMs on feature requests
Own ticket routing logic across different Care scopes, identifying and flagging potential conflicts
Support QA processes to ensure smooth launches in each market
Represent CDIT in cross-functional discussions, helping clarify requirements based on Intercom setup and technical capabilities
Secondary Focus: Prepare Q2 Roadmap \& Final Global Rollout
Complete discovery work for the final Care 2.0 markets (Rest of World \& Japan) launching in Q2 2026
Prepare the Q2 roadmap in collaboration with Scope PMs and the Care Group PM, ensuring CDIT delivery capacity aligns with market rollout priorities
Document learnings from DE/ES/FR launches to streamline future rollouts
Ongoing Responsibilities
Maintain Sprinklr configuration - understand key requirements, sync with business stakeholders, write tickets as needed
Support the CDIT team with rollout of platform changes and updates
Keep documentation current to ensure smooth handover and easy maintenance
YOU ARE IN THE RIGHT PLACE IF: ⭐
You have 1-3 years of product management experience or equivalent hands-on experience with product delivery
You have strong knowledge of Intercom (or can quickly become an expert) - you understand its capabilities, configuration options, and how to maximize its features
You're a delivery powerhouse who thrives on getting things done and shipping features
You have strong organizational and prioritization skills - you can juggle multiple stakeholders and competing priorities with ease
You possess excellent written and verbal communication skills in English
You're comfortable working in a fast-paced, agile environment with engineering teams
You're detail-oriented and rigorous - nothing slips through the cracks on your watch
You can work independently while knowing when to ask for help or escalate
You're available for a 3-month contract starting as soon as possible
You're excited about contributing to a sustainability-focused mission and improving customer experience at scale
Nice To Have
Previous experience with Zendesk or similar support platforms
Experience working in customer support or operations teams
Familiarity with low-code/no-code tools and platform configurations
Experience with multi-market product rollouts
What You Won't Be Doing
Strategy or vision work - high-level product priorities are set by the Care Group PM
Long-term roadmap planning - quarterly priorities are defined collaboratively with leadership
Impact analysis on NSM (North Star Metric) - this remains with permanent PMs
Additional Information
Contract Type: Full-Time
Location: Paris
Possible partial remote
Apply Now
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