About Us
Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
Position:
Lanas have an exciting opportunity for a Customer Success Implementation Co-ordinator, to join our Service Delivery team.
Customer Success Implementation Co-ordinator, assisting the Management Team in the successful implementation of the onboarding process for all entities that sit under the Service Delivery Team. Co ordinating and managing a weekly project call, compiling meeting and notes for each week’s agenda. Working closely with internal teams to resolve issues, create efficiencies and achieve business objectives as well as occasionally dealing with customers to arrange new installations.
Responsibilities include but are not limited to:
Co-Ordinate Weekly CSI Project Meeting
Compile meeting minutes and update project notes after each project meeting
Manage project calendar, tracking and updating timelines where necessary
Scheduling the weekly meeting with all attendees
Assisting the Service Delivery team with the project management of sales orders
Dealing with customers daily to arrange software and hardware installations or schedule engineer visits
Assisting with stock ordering and managing stock inventory
Dealing with other internal departments- accounts, data migrations, sales etc.
Deliver end-to-end hardware and software implementation projects.
Manage multiple projects in parallel, ensuring milestones are met and progress remains visible to customers.
Coordinate cross-functional teams (technical, data, training, and customer teams) to align priorities, manage dependencies, and maintain delivery momentum.
Act as the primary point of contact for customers and internal departments, managing expectations and availability.
Other:
General admin support to the Service Delivery Team
Covering AL for the Service Delivery Team
Other duties as required as the role develops
Requirements:
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
1- 3 years Administration experience
Proven track record of working with Microsoft Office
Highly organized
Capable of multi-tasking in a fast paced environment
Interested in further development in the future in the area of Project management
Fluent English, both verbal and written
Excellent oral and written communications skills
Industry experience or current work experience
Other information:
At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:
Company matched pension scheme.
22 days annual leave, increasing yearly up to 26 days.
Up to 18 weeks paid maternity leave.
Flexible working/work from home opportunities.
2 paid CSR Volunteering/Charity Days per year.
1 Wellbeing Day per year.
Full access to our Employee Assistance Programme.
Regular wellbeing supports and webinars.
Annual leave purchase scheme.
Working abroad opportunities – 20 working days per year.
Lanas is an equal opportunities employer.