General Information
Req # WD00093682
Career Area: Information Technology
Country/Region: Singapore
State: Central Singapore
City: SINGAPORE
Date: Thursday, January 8, 2026
Working Time: Full-time
Additional Locations:
Singapore - Central Singapore - Singapore
Singapore - Central Singapore - SINGAPORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Cloud Wintel Engineer (Level 2)
Job Summary
We are seeking a Cloud Wintel Engineer (Level 2) with strong hands-on Windows administration experience and multi-cloud operational expertise to support the cloud infrastructure. This role requires at least 2 years of Wintel experience and a minimum of 1 year of cloud experience, predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google Cloud Platform (GCP). The position focuses on maintaining and supporting Windows workloads across multi-cloud environments, ITIL processes, application deployment and troubleshooting, security hardening, and operational excellence in regulated network separation environments.
Key Responsibilities
Multi-Cloud Windows Operations
Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform.
Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Azure Virtual Machines, Azure Storage, Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM
Manage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clustering
Monitor and maintain Windows workload performance, availability, and ensure cloud security baseline across cloud platforms
Participate in 24/7 shift rotation to provide round-the-clock operational support
Operating System Patch Management
Perform comprehensive OS patching for Windows Server environments using WSUS, SCCM, AWS Systems Manager, and Azure Update Management
Execute monthly and quarterly patch cycles with coordination and approval workflows
Understand basic knowledge of Linux OS patching using YUM/DNF and cloud-native patch management tools
Deep expertise in Wintel Operating System patching, including pre-patch validation, deployment, and post-patch verification
Track patch compliance and generate reports for audit and compliance purposes
Coordinate patch windows and communicate with stakeholders
Application Deployment \& Troubleshooting
Deploy and configure applications on Windows Server operating systems
Troubleshoot application issues at the OS level, including permissions, services, registry, and performance
Support application teams with OS-level diagnostics and resolution
Perform application log analysis and performance tuning
Collaborate with development teams to resolve infrastructure-related application problems
ITIL \& Service Management
Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.)
Follow ITIL processes for Incident, Problem, Change, and Request Management
Create and update tickets with detailed documentation and resolution steps
Escalate complex issues to Level 3 engineers and track resolution progress
Participate in Change Advisory Board (CAB) reviews and change implementations
Maintain SLAs and ensure timely ticket resolution
Security \& Compliance
Execute CIS (Center for Internet Security) security remediations and hardening baselines
Implement and review IAM permissions using IAM Access Analyzer and least privilege model
Perform Vulnerability Management System (VMS) remediation based on scan findings
Execute Cloudscape recommendations in collaboration with InfoSec teams
Work on Security threat detection tools and perform remediation
Support security compliance scanning and remediation activities
Maintain security configurations and monitor for security alerts
Implement and maintain SSL certificate management and renewal processes
Container \& DevSecOps Awareness
Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)
Support containerized Windows applications where applicable
Understand CI/CD pipeline concepts and security integration
Automation \& Scripting
Develop and maintain PowerShell scripts for routine tasks, automation, and remediation
Utilize AWS CLI, Azure CLI, and gcloud CLI for cloud operations
Create and execute SSM Documents for automated remediation and configuration management
Automate repetitive operational tasks to improve efficiency
Backup \& Disaster Recovery
Implement and maintain backup and recovery strategies for Windows servers in cloud environments
Perform backup validations and participate in disaster recovery testing
Support business continuity planning activities
Document and test recovery procedures
Documentation \& Knowledge Management
Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
Document troubleshooting steps, configurations, and remediation procedures
Maintain runbooks for common operational tasks
Contribute to team knowledge base and continuous improvement initiatives
Monitoring \& Observability
Configure and maintain monitoring using CloudWatch, Azure Monitor, and GCP Cloud Monitoring
Set up alerts, alarms, and notifications for critical systems
Analyze logs and metrics to identify and resolve issues proactively
Support integration with centralized monitoring and observability platforms
Audit \& Compliance Support
Participate in internal and external audits
Provide evidence and documentation for compliance requirements
Support audit remediation activities
Maintain compliance with government security frameworks and standards
Soft Skills \& Competencies
Analytical Skills – Strong incident triage and root cause analysis under pressure
Problem Solving – Effective troubleshooting of complex Windows and cloud issues
Communication – Clear written and verbal communication; capable of producing documentation and interacting with stakeholders
Customer Service – Ability to handle and communicate with demanding customers tactfully and professionally
Ownership – Proactive problem-solving mindset with accountability for service delivery
Collaboration – Team player with collaborative work ethic
Adaptability – Willingness to learn new technologies and adapt to changing environments
Attention to Detail – Accurate implementation and thorough documentation
Time Management – Effective prioritization of tasks and tickets
Resilience – Ability to work under pressure during incidents and critical situations
Required Qualifications
Diploma or Degree in Information Technology, Computer Science, or related discipline
Minimum 4 years of hands-on Wintel administration and support experience
Minimum 2 years of hands-on cloud experience supporting Cloud Windows workloads
Strong understanding of OS patching processes and patch management tools
Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
Experience with application deployment and OS-level troubleshooting
Hands-on experience with CIS security hardening and remediation
PowerShell scripting proficiency for automation and routine tasks
Basic knowledge of Linux operating systems
Experience in regulated or secure environments
Availability for 24/7 shift rotation and on-call support
Technical Skills \& Experience
Area
Skills Required
Operating Systems
Windows Server (2012/2016/2019/2022/2025), basic Linux knowledge
Cloud Platforms
Amazon Web Services, Microsoft Azure, Google Cloud Platform
Windows Infrastructure
Active Directory, DNS, DHCP, GPO, WSUS, Clustering, File Services
Patch Management
WSUS, SCCM, AWS Systems Manager, Azure Update Management, basic YUM/DNF
Application Support
Application deployment, OS-level troubleshooting, performance diagnostics
Security \& Hardening
CIS Benchmarks, IAM Access Analyzer, vulnerability remediation, EDR/XDR tools
Cloud Services
EC2, S3, IAM, CloudWatch, SSM, Azure VMs, GCP Compute Engine
Security Tools
Trend Micro Vision One, Qualys, Tenable, AWS Config, Azure Security Center
Scripting
PowerShell, AWS CLI, Azure CLI, gcloud CLI
ITIL \& ITSM
Incident/Problem/Change Management, ServiceNow, Jira
Backup \& Recovery
Windows Server Backup, AWS Backup, Azure Backup, DR procedures
Containers
Basic knowledge of Docker, Kubernetes, and cloud container services
DevSecOps
Familiarity with SHIP-HATS and government DevSecOps frameworks
Preferred Certifications
AWS Certified Solutions Architect – Associate
Microsoft Certified: Azure Administrator Associate
CompTIA Security+ or similar security certification
Linux Professional Institute Certification (LPIC-1) or Red Hat Certified System Administrator (RHCSA)
AWS Certified SysOps Administrator – Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
ITIL v3/v4 Foundation
Work Arrangements
This role requires participation in 24/7 shift rotation to support critical infrastructure operations
Extended work hours may be required during incidents, maintenance windows, and patching activities
On-call support responsibilities as part of rotation schedule
Flexibility to work outside normal office hours for change implementations and emergency response
Tasks may regularly exceed normal office hours due to operational requirements
Additional Locations:
Singapore - Central Singapore - Singapore
Singapore - Central Singapore - SINGAPORE