Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Area Tech Lead (ATL) team is a strategic technology bridge between our stores, our internal engineering, product teams, and our vendor ecosystem. As an ATL you will:
Advise cross-functional teams on best-fit solutions aligned with enterprise principles
Identify technology gaps and emerging needs from the field and translating them into strategic recommendations for engineering and product roadmaps
Drive continuous improvement across store technologies, ensuring scalability, resiliency, and alignment with lululemon technology long-term vision
Core Focus Areas:
Retail Technology Enablement \& Support
Cross-functional Partnership (Business and Technology)
Vendor Engagement \& Strategic Recommendations
Future-ready solutions \& Store Technology Roadmaps
Guest \& Educator Technology Enablement focuses on all things technology within our stores including hardware, opening new locations and technical support to keep our stores running at 100%. We love strategic, resourceful and innovative people that excel at communication, IT and operations.
A day in the life
You bring deep expertise in retail technologies and act as the voice of our stores within the broader technology ecosystem. You proactively evaluate gaps in current solutions and influence future roadmaps. You partner with engineering, product, and enterprise architecture to recommend scalable designs, improvements and ensure smooth deployments. As an ATL you:
Act as a steward of lululemon retail technology, ensuring alignment with enterprise standards and future scalability
Ensure store technology ecoystems holistically (POS, networking, wireless, guess experiences) and recommend improvements
Partner closely with engineering and product teams to influence roadmaps based on field insights
Act as a trusted advisor to retail leaders, ensuring technology decisions meet operational and guest experience goals
Serve as a strategic escalation point for high-impact issues, collaborating across engineering, product, and vendor teams.
You will:
Conduct regular store technology health checks and generate actional insights
Provide reporting on "Retail health check" to key stakeholders.
Capture feedback, review incidents and identify root causes, translating findings into technology improvement proposals
Contribute to architectural, product and technology decisions for store technologies, ensuring solutions are scalable, secure, and sustainable
Support vendor escalations to drive resolutions and influence vendor roadmaps
Actively participate in new store openings, renovations, and relocations, ensuring a center of technology excellence
Build and maintain strong partnerships with enterprise architects, engineering leaders, product managers, and vendor stakeholders to deliver unified strategies
Champion innovation pilots by evaluating new retail tech and advising on enterprise integration strategies.
Actively engage our cross-functional partners in "areas of opportunity" within technology, in an effort to improve our current user and guest experience.
Act as a bridge between technology and retail, facilitating communication and understanding between these two key areas.
Qualifications:
Degree in Information Technology, Systems Architecture, Project Management or similar
3 years’ experience within a Retail Technology support environment
Understanding of Agile and Waterfall project management
Understanding of ITIL best practices
Strong team or technical lead experience required
Ability to direct and maintain process improvement efforts
Strong interpersonal skills
Ability to build positive relationships among senior management, staff, and client personnel
Excellent organizational, interpersonal, verbal, and written communication skills
Excellent written/verbal communication
Time Management
Attention to detail
Prioritization skills
Must haves:
Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
Communicates with honesty and kindness, and creates the space for others to do the same.
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
Fosters connection by putting people first and building trusting relationships.
Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
Beyond the Paycheck (Benefits \& Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location \& employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
[1] Youtube Video
#LI-GC1 #LI-Onsite
References
Visible links
1. https://www.youtube.com/watch?v\=Flve6EPw5B4