This is a strategic opportunity to join the AI Model Validation and Governance (AIMVG) team as Manager, AI Governance Platform and Automation, where you’ll lead the development and enhancement of enterprise AI governance infrastructure! You’ll play a pivotal role in shaping how AI is governed across the organization —building scalable tools, integrating ethical principles, and ensuring compliance with evolving regulations like OSFI E-23, GDPR, and SR 11-7.
This role blends hands-on engineering with strategic leadership, including oversight of offshore developers and collaboration with external vendors. Your work will directly support our mission to build trustworthy, responsible AI systems that align with our values and regulatory obligations!
Position Responsibilities
Platform Leadership: Coordinate the entire build, development, and continuous improvement of AI management solutions, while upholding enterprise architecture and risk guidelines.
Responsible AI Enablement: Build and maintain tools that support responsible AI practices, including:(1) Automated model documentation pipelines, (2) Modular testing frameworks for ML models, (3) Enhancements to internal model registries and metadata systems, and (4) Integration with enterprise platforms (e.g., Databricks, Unity Catalog, Enterprise Data Lake, Archer).
Vendor \& Tooling Strategy: Explore and integrate external AI governance platforms (e.g., IBM Watsonx , Dataiku Govern, Lumenova ) to improve enterprise functionalities.
Multi-functional Collaboration: Collaborate with model developers, validators, risk teams, legal, compliance, and platform engineers to ensure governance tooling is practical, scalable, and audit-ready.
Policy-to-Platform Translation: Operationalize AI governance policies into technical workflows that support model lifecycle management, compliance, and regulatory readiness.
Innovation \& Thought Leadership: Stay ahead of emerging trends in GenAI , AI ethics, and governance tooling. Share insights and propose standard methodologies for adoption.
Required Qualifications
5+ years of experience in software development or AI/ML engineering.
Strong programming skills in Python (or similar), with a record of accomplishment of building production-grade tools or platforms.
Familiarity with AI/ML lifecycle tools (e.g., MLflow , model registries, metadata stores).
Understanding of AI/ML model risk, validation, and governance principles
Excellent communication and partner engagement skills
Strong understanding of risk management and control implementation in technical environments
Experience with cloud platforms (e.g., Azure, AWS) and enterprise data governance tools (e.g., Unity Catalog, Archer)
Preferred Qualifications
Experience with CI/CD pipelines and DevOps practices in ML environments
Exposure to regulatory frameworks or internal audit processes related to AI/ML
Contributions to open-source ML tooling or internal platform development
Proficiency in the latest AI governance tools such as IBM WatsonX , Databricks MLflow , Dataiku Govern, Lumenova , or similar software.
GARP RAI Certificate or similar AI governance credentials
When You Join Our Team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
Referenced Salary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$94,220.00 CAD - $174,980.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.