Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Strategy
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
Mastercard's Customer Experience and Disputes team is transforming the post-purchase journey by reducing friction, improving transparency, and enabling real-time collaboration between consumers, merchants, and issuers. This role will contribute to shaping innovative solutions that simplify transaction recognition, enhance purchase management, and streamline dispute resolution.
We are seeking a strategic, analytical, and collaborative candidate to join our team as Manager, Product Strategy. The role will help drive strategic planning, prioritize growth opportunities, and lead cross-functional initiatives that enhance product value and customer experience. This is a high-impact role with visibility across senior stakeholders and direct influence on our roadmap and go-to-market strategy.
The Role
Develop strategic presentations that influence senior executives' decision-making
Build business cases and pricing strategies to help evaluate product initiatives
Collaborate with Product Owners, Technology, Sales, and Finance to assess and refine new product ideas
Lead cross-functional work streams to support the integration of a recent acquisition into Ethoca
Support Head of Product for Fraud Solutions and Disputes Management in building organizational capabilities and defining business priorities
All About You:
Experience in consulting, business strategy, or product management
Strong analytical skills with a track record of solving complex problems and delivering insights
Exceptional communication and storytelling abilities, especially in senior executive presentations
Adept building polished presentations/decks that are engaging, clear and concise
Experience in the payments industry is a plus
Bachelor's degree or equivalent experience
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.