About Matrixport
Founded in 2019, Matrixport is a global hub for cryptocurrency financial services. Valued at more than US$1 billion, the company, through its subsidiaries, holds regulatory licenses across major markets, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport operates seven offices worldwide, manages more than US$7 billion in assets under management and custody, processes more than US$7 billion in monthly trading volume, and has paid out more than US$2 billion in interest to date. Its suite of digital asset financial solutions is designed to help clients maximize capital efficiency and achieve sustainable asset growth.
Through its local subsidiaries, Matrixport has received trust or company service provider and money lender licenses in Hong Kong, as well as a FINMA asset management license in Switzerland. The company operates as an appointed representative in the United Kingdom, is registered as a money services business in the United States, and is a member of Switzerland’s FINMA SRO-VFQ. In Singapore, its subsidiary Fly Wing holds a Major Payment Institution license from the Monetary Authority of Singapore. Matrixport has been named by CB Insights as one of the “50 Most Promising Blockchain Companies,” included in the Hurun “2024 Global Unicorn List,” and recognized as a fintech unicorn in Singapore in 2025.
For more information, visit www.matrixport.com
Why Join Us
At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.
About The Role
Responsibilities
Support user and product operations for
cryptocurrency trading products
(spot, futures, etc.), focusing on key stages such as user acquisition, activation, retention, and conversion, to improve user engagement and trading participation.
Conduct basic analysis of user behavior and trading data, and assist in building and maintaining core operational metrics. Develop an understanding of different user segments and their trading needs, identify issues in trading flows and product usage, and propose actionable optimization suggestions.
Collaborate with product teams to support the optimization and iteration of trading-related features. Collect and organize user feedback and operational requirements into clear product or operational documentation to help improve overall user experience.
Participate in the design and execution of
user growth programs, trading incentives, task systems, and operational campaigns
, support day-to-day execution, and conduct post-campaign reviews to summarize outcomes and insights.
Track market trends and competitor developments among major cryptocurrency exchanges, and provide references and insights for product and operational improvements.
Requirements
Bachelor’s degree or above, preferably in Finance, Economics, Business, Marketing, Computer Science, or related fields.
1–3 years of experience
in internet, fintech, cryptocurrency, trading platforms, or related operational roles. Experience in product operations, user operations, or campaign operations is a plus.
Basic understanding of
cryptocurrency trading
(spot, futures, etc.), including common product types and trading rules, with a strong willingness to learn and grow in the crypto industry.
Data-oriented mindset with the ability to use
Excel, SQL, or data dashboards
for basic data processing and analysis to support operational decisions.
Good communication skills and strong execution ability; capable of collaborating with cross-functional teams under guidance and delivering operational tasks as planned.
Basic English reading skills to understand industry materials and product documentation.
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