Customer Services - Sales Support Specialist

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home \& personal care sectors. Given the fact our labels are applied to wine, spirits, beverage \& soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About The Role This isn’t your average “pick up the phone and smile” kind of customer service role. Nope - This one’s fast-paced, hands-on, and keeps you on your toes. You’ll be at the crossroads of our business, connecting the dots between teams, systems, and customers to make the magic happen.

We’re after someone who’s cool under pressure and loves a bit of organised chaos. You know the value of good process - you follow it, trust it, and help keep it humming - but you’re also the kind of person who can think on their feet when things go sideways.You’ll tackle all sorts of challenges - some technical, some tricky, all important - and use your logical, problem-solving mindset to get to the best outcome for everyone involved.

If you like your days busy, your team upbeat, and your wins well-earned, this is the kind of role that’ll keep you buzzing.

Your duties

Responding to customer inquiries, process orders accurately, and provide timely updates on order status.

Supporting our Account Managers and inbound Customers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.

Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.

Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.

Work closely with the Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About you

You will have experience in the Print / Label manufacturing industry (Customer Service experience would be advantageous).

Strong administrative skills.

Can demonstrate an impeccable phone manner and ability to establish \& maintain positive relationships with strong written and verbal communication skills.

Detail oriented and process driven.

Ability to work under pressure and multitask.

Demonstrates a high level of initiative and self-motivation.

You’ll need to be technically minded - this is a fast-paced, custom manufacturing environment where attention to detail, process understanding, and the ability to follow production logic are key.

Must have valid New Zealand working rights.

Apply now

Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity \& Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace \& care deeply about creating a workplace where our people feel valued \& empowered. We are committed to providing an environment in which everyone is included, treated fairly \& with respect. We consider our people our best asset \& understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage \& welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees \& people from culturally \& linguistic diverse backgrounds to apply.