Tätigkeitsbereich:IT / Telekommunikation
Fachabteilung:Service Now Platform
Gesellschaft:Mercedes-Benz Research and Development India Private Limited
Standort:Mercedes-Benz Research and Development India Private Limited, Bangalore
Startdatum:sofort
Veröffentlichungsdatum:06.12.2025
Stellennummer:MER0003VCS
Arbeitszeit:Vollzeit
Aufgaben
About MBRDI
Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R\&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.
Key Responsibilities:
Enhance and support the ServiceNow platform
Integrate ServiceNow with other corporate applications via web services, mid server, email etc
Prepare test cases, automate them and execution of test cases
Translate design comps and other specifications into working code
Build responsive web applications
Develop middleware API calls for mobile/web applications
Server side scripting in Apache/Jelly/ServiceNow proprietary
Required Skills \& Experience:
7-12 years of relevant experience in ServiceNow.
Design, configure and customize ServiceNow platform for Mercedes Benz in one or more of the following modules:
ITSM / ITOM, Service Request Management, Integrations, Custom reporting, Customer Service Management, Service Portal.
Experience in working in an agile environment following agile practices.
Contribute in all phases of the development lifecycle.
Prepare and produce releases of software components
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Have good knowledge about integrations to external tools.
Solve complex business problems by engineering existing, and new algorithms.
Experience developing custom applications within the ServiceNow platform.
Experience in configuration of ITOM, ITBM modules , service requests portals, service catalogs etc.
Experience in ServiceNow customizations including Server and Client Scripts, UI Action,workflow administration, data import etc.
Hands on experience on web based languages (AngularJS 1.xx ,JavaScript, CSS, Jelly, XML, HTML and Glide).
Experience integrating ServiceNow with other platforms (though APIs like SOAP / REST and other related applications.
Experience in set up of ServiceNow integration (LDAP/SSO Email etc ).
Experience in gathering requirements and implementing them.
Experience in writing test cases, automated tests in ServiceNow.
Modify, Add, Change Forms, Fields, UI Actions
Administrative aspects of ServiceNow would be an added advantage.
Qualifikationen
Education Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
Master’s degree or relevant certifications in ServiceNow or IT service management (preferred but not mandatory)
Relevant certifications such as:
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ServiceNow Certified System Administrator
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ServiceNow Certified Application Developer
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ITIL Foundation Certification (advantageous)
Preferred Qualifications (Good to Have)
Experience with other ServiceNow modules like HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC)
Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud integrations
Familiarity with containerization and orchestration tools (Docker, Kubernetes)
Understanding of DevOps practices and tools (Jenkins, Git, Ansible)
Experience with scripting languages beyond JavaScript (e.g., Python, PowerShell)
Exposure to mobile app development frameworks or technologies
Knowledge of cybersecurity best practices and data privacy regulations
Strong analytical, problem-solving, and communication skills
Experience working in global distributed teams and multicultural environments
Why Join Us?
Be part of a purpose-driven organization that is shaping the future of mobility
Work on cutting-edge technologies and global projects
Thrive in a collaborative, diverse, and inclusive environment
Access world-class infrastructure and continuous learning opportunities
Equal Opportunity Statement
At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.
Benefits Mitarbeiterrabatte möglich
Gesundheitsmaßnahmen
Mitarbeiterhandy möglich
Essenszulagen
Betriebliche Altersversorgung
Hybrides Arbeiten möglich
Mobilitätsangebote
Mitarbeiter Events
Coaching
Flexible Arbeitszeit möglich
KontaktMercedes-Benz Research and Development India Private Limited
Brigade Tech Gardens, Katha No. 119560037 BengaluruDetails zum Standort
MBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com