Business Analyst & Delivery Lead

Merkle Aotearoa \| Auckland \| Permanent \| Full time \| R1105158

Flexible/hybrid working environment with 3 days in office (or client site)

5 weeks annual leave (after 2 years of service) plus additional wellness days each year

Grow your career with learning opportunities from our people, platforms \& partnerships

A collaborative, innovative and supportive team across Auckland and Wellington, and tapping into a global talent network

About us

Merkle Aotearoa are a leading digital transformation consulting firm focused on creating connected experiences for the people of Aotearoa. We’re a proud part of the dentsu group, Asia Pacific’s largest and most awarded agency network. For Merkle, this means we focus on delivering connected experiences for our customers customer, using human centred design principles and actionable data/insights to implement world class Salesforce solutions.

We partner with organisations to accelerate the design and delivery of strategy, and to lift organisational performance to meet the evolving market. Our focus is to create the conditions for an organisation, and the people within it, to thrive by leveraging best practice insights tailored to client context to create innovative solutions.

What your role and typical day might look like

Building on our success, we’re searching for an extraordinary, multi skilled Project Manager and Business Analyst to join us in helping our clients discover the power of Salesforce. As a BA, you’ll be responsible to work closely with clients and users to understand pain points, run discovery workshops to uncover the “as-is” and “to-be”, and work closely with our internal teams to ensure the business requirements are effectively translated into design documents.

Leaning on your delivery skills, you’ll have the ability to set up and manage projects when needed too. In this a highly collaborative role, where you’ll be standing up agreed plans, resource manage and engage with stakeholders. It’s a multifaceted, hybrid role, but an important one, helping customers to maximise the potential of Salesforce by seamlessly blending business needs and technology capabilities together make a real difference.

Responsibilities include

As a Business Analyst

Support the delivery of approved products using agile techniques and frameworks to ensure high-quality products and user experience

Build relationships with stakeholders, plan and facilitate requirement gathering workshops, analyse results, develop business requirements, and identify opportunities for process improvement and simplification

Express the required business outcomes and user experience through quality user stories and acceptance criteria

Work closely with the client and product owners to ensure features and stories are structured and prioritised effectively

Development of project documentation to ensure products are delivered and maintained in a transparent fashion and stored and maintained to a high standard

As a Delivery Lead

Plan and manage delivery using agile techniques and frameworks, ensuring delivery of quality products and user experience, utilising tools such as story mapping, PI planning, workshop facilitation and other activities to ensure success

Act as scrum master for delivery teams, providing coaching to embed Agile practices into delivery of products and services, inspire productivity and enable effective delivery

Lead, manage and support project team/s to successfully deliver to key milestones, business goals and product outcomes within scope - on time, budget and standard

Manage and develop stakeholder relationships including steering committees, through effective communication, documentation, negotiation and issues management

Ensure that you implement continuous monitoring, evaluation and improvement of all aspects of product delivery including analysis of customer feedback, facilitation of agile ceremonies and artefact production, identification and mitigation of risks

A bit about you

At least 5 years’ experience in a Business Analyst and Project Manager, or similar capacity. Qualifications/certifications in business analysis, agile project management and/or product management are a bonus

Experience working in an agile environment, ideally with a Consulting or Professional Services firm delivering digital technologies at an enterprise level

A sound understanding of SDLC, organisational change and human centred design methodologies

A self-starter and confident communicator with facilitation and presentation skills - as you’ll be bringing customers along the transformation journey

A problem solver – organised, analytical and naturally curious

Strong English language skills, written and verbal as you’ll be leading workshops, engaging stakeholders and creating project documentation along the way.

Become a champion for meaningful progress

At Merkle and dentsu Aotearoa, our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We’re committed to creating a workplace where everyone feels seen, heard, and valued. If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

Next Steps

Share your details and interest with Merkle Aotearoa via our dentsu careers page and we’ll be in touch.

Please note, we are only considering candidates who possess (or are in the process of obtaining) full working rights for New Zealand.