Solution Architect - Industry Solutions Delivery (ISD)

Overview

Join Microsoft’s Industry Solutions Delivery (ISD) team and help shape the future of business through Cloud and AI innovation.

As part of a highly specialized consulting organization, you’ll work at the forefront of digital transformation, delivering cutting-edge Microsoft technologies that empower customers to reimagine their business.

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

At ISD, we operate with an AI-first mindset, combining deep industry expertise with scalable, secure, and intelligent solutions. Our global team of architects, engineers, consultants, and data scientists partners with Microsoft’s most strategic customers to solve complex challenges and accelerate their AI and cloud transformation journeys.

As a Solution Architect, you’ll lead the design and delivery of impactful solutions that bridge business strategy and technology. You’ll engage directly with senior customer stakeholders, drive architectural excellence, and contribute to Microsoft’s mission of empowerment through innovation.

This role offers flexibility, with up to 50% remote work, and the opportunity to make a tangible impact across industries—delivering measurable value, fostering innovation, and shaping the next generation of intelligent enterprise solutions.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.

Responsibilities

As a Solution Architect, you will lead the design and delivery of complex, scalable, and secure solutions that drive business value for our customers. You will act as a trusted advisor, shaping solution strategy, architecture, and execution across engagements.

Customer-Centric Solution Design: Engage with a broad range of customer and partner stakeholders—including business sponsors, enterprise architects, and technical teams—to gather insights and define solution architecture. Facilitate alignment on business goals, technical feasibility, and delivery approach.

Architecture Definition \& Governance: Own the end-to-end architecture definition, including the Architecture Description Document, Architecture Decision Log, and Requirements Traceability Matrix. Ensure traceability from business requirements to technical implementation.

Business Value Realization: Collaborate with customers to articulate and measure the business value of solutions (e.g., revenue acceleration, cost optimization). Drive clarity in ambiguous or conflicting requirements and document assumptions and implications where needed.

Technical Leadership \& IP Development: Identify reusable patterns and gaps across engagements. Contribute to the development and refinement of intellectual property, including reference architectures, accelerators, and best practices. Promote reuse across pre-sales and delivery.

Cross-Team Collaboration \& Influence: Lead virtual teams across disciplines and geographies. Share strategic and technical insights with internal communities, engineering teams, and field stakeholders to influence product direction and improve solution outcomes.

Customer Advocacy \& Feedback Loop: Act as the voice of the customer, using evidence-based insights to advocate for improvements in Microsoft technologies, services, and offerings. Escalate and prioritize feedback to engineering and product teams.

Performance \& KPI Accountability: Drive impact across key performance indicators such as Azure Consumption Revenue, Gross Margin, Resource Mix, and Customer Satisfaction. Ensure architectural decisions align with business and financial goals.

Executive Engagement \& Communication: Demonstrate strong communication and interpersonal skills to effectively engage with senior stakeholders on both customer and Microsoft side. Translate complex technical concepts into clear business language, facilitate executive-level discussions, and build trusted relationships that influence strategic direction.

Qualifications Required Qualifications:

Bachelor’s degree in computer science, information technology, engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR master’s degree in computer science, information technology, engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience including career returners and those with non-linear paths

Proven record of managing multiple, highly complex projects or portfolios and leading blended, multidisciplinary teams

Proven Cloud \& AI experience e.g., GenAI, LLM, SLM, Multi-modal AI, Retrieval-Augmented Generation (RAG), Agents/Agentic, DevBox

Preferred Qualifications:

Technical or professional certification in domain (e.g., GenAI, Azure)

Experience with technical (services/ consulting) sales experience

Leadership/ people management experience, including leading and supporting a diverse team of e.g., technical consultants

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.