We’re looking for a Trade Account Manager Support legend to partner closely with one of our senior Account Managers who looks after our stable of key, high-revenue customers. These are serious builders working on multi-lot housing developments — and they rely on us to source and deliver everything they need to complete their projects, on time and on budget.
Who We Are
At Riviera Hardware Holdings Ltd, we don’t do things by halves. We’re the largest group in the Mitre 10 network, proudly Kiwi-owned and operated, with five Mitre 10 MEGA stores across Auckland’s North Shore. Add to that Columbus Coffee cafés, a Distribution Centre, and our Frame \& Truss Manufacturing Plant – and you’ll see why we’re a household name.
And let’s talk Albany… this is our flagship store and the largest hardware store in New Zealand! With a Columbus Café, full trade offer, garden centre, and drive-thru, it’s a fast-moving, high-energy environment where there’s always something happening.
About the Role
This isn’t your average sales admin job — this is the engine room behind our major trade accounts! You’ll be the go-to problem solver, helping our Account Manager deliver exceptional service to some of our most valuable customers.
From quoting and order management to sourcing specialized and hard-to-find building products, you’ll play a critical role in keeping projects on track. One moment you’ll be coordinating direct-to-site deliveries, the next you’ll be negotiating with suppliers to find that one unique product that keeps a housing development moving.
If you love variety, have strong commercial instincts, and thrive on making things happen, this is your kind of challenge.
Your Day-to-Day
Partner with a senior Account Manager to support top-tier trade customers
Source specialty and custom-made building products for housing developments
Prepare quotes, process orders, and follow up to ensure seamless delivery
Coordinate transport and logistics direct to site
Maintain clear communication and accurate data across all systems
Build strong relationships with suppliers and trade customers alike
What You’ll Bring
Fluency in Mandarin and English (spoken and written) – strong business English is essential
Solid product knowledge across building and timber supplies, and confidence sourcing specialty items
Exceptional relationship and communication skills – you’ll be liaising daily with builders and suppliers
High attention to detail and accuracy under pressure
Competence with Microsoft Office (Excel, Word, Outlook) AND WeChat
Calm, proactive, and resourceful – you get things done
Team spirit, positivity, and a sense of humour (we work hard, but we laugh harder)
Why You’ll Love It Here
Competitive salary that reflects your experience
Generous staff purchase scheme at select Columbus Cafés and Mitre 10 stores!
Career growth opportunities within New Zealand’s leading home improvement group
Supportive team culture with variety, challenge, and momentum every day
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What’s Next?
If you’re fluent in Mandarin, confident in English, and love the satisfaction of solving problems, join us and help keep our major trade projects on track.
Apply now – we’d love to meet you!