Hong Kong
Onsite
Network Infrastructure
Key Responsibilities
Conduct architecture and design reviews to ensure Cisco solutions meet best practices and customer business requirements.
Translate complex technical needs into actionable strategies and implementation roadmaps.
Lead on-site technical support and oversee network updates, upgrades, and change execution.
Conduct lab validation and ensure seamless, low-risk implementation of projects.
Provide advanced troubleshooting and root cause analysis (RCA) for complex network issues.
Offer guidance on architectural and design impacts to resolve critical incidents.
Leverage analytics and technical expertise to identify opportunities for performance, reliability, and security improvements.
Lead initiatives for proactive network optimization and future-proofing.
Build strong relationships with customer stakeholders, acting as a trusted technical advisor.
Collaborate with Cisco CX teams, TAC, Solution Architects, and Account Managers to ensure coordinated, high-quality support.
Skills/Experience:
Technical Skills
10+ years in designing, implementing, and supporting complex enterprise or service provider networks using Cisco technologies.
Hands-on experience with Enterprise Routing \& Switching (Catalyst, SD-WAN), Data Center Networking (Nexus, ACI), and Security (ISE).
Strong expertise in network architecture, design principles, troubleshooting, and performance tuning.
Experience with network change management, validation testing, and automation tools (Python, Ansible).
Preferred Certifications
Relevant Cisco certifications required; CCIE (Enterprise Infrastructure, Data Center) highly preferred.
Experience in Solutions Architect or Network Consulting Engineer roles.
Familiarity with Cisco CX portfolio, ITIL processes, and network analytics platforms.
Soft Skills
Excellent communication, presentation, and interpersonal skills.
Ability to work independently onsite full-time.
Strong problem-solving mindset with strategic and hands-on execution capabilities.