Overview
The Manager, Product \& Operational Controls is responsible for implementing and managing controls across various rules and processes within the organisation. This role ensures that all operational activities comply with established standards and regulations, enhancing efficiency and minimising risks.
The role will lead a team of Analysts/Specialists to maintain and develop controls as required.
Hybrid working conditions
Melbourne or Sydney location
12 month fixed term contract
Key Accountabilities and main responsibilities* Design, implement, and monitor control systems to ensure compliance with internal policies and external regulations
Prepare and present reports on control effectiveness and compliance status to senior management.
Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership
Work closely with other departments to ensure integrated and effective control systems
Provision of learnings and insights to support improved ways of working
Help drive continuous improvement initiatives to ensure that best practice is incorporated into the business
Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy
Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service
Lead and manage the Product \& Operational Control stream in order to ensure effectiveness \& integration of key operational controls
Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required
Setting goals, forecasting demand, and preparing resources to meet objectives. This includes monitoring daily production, managing inventory, and ensuring team performance.
Ensuring that products or services meet established standards and regulations. This includes regular inspections, testing, and quality assurance activities
.Ensure all teams work within the agreed operating model and ensuring all decisions are made within agreed authority limits
Implement and embed any strategic operational initiatives (as directed by the business) to improve quality, performance and efficiency of our services
Maintain a regular communication channel with internal and external stakeholders
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Experience \& Personal Attributes* Proven leadership experience (3+ years) in a management position in the Financial Services or Superannuation industry
Minimum of 3+ years of experience in operational controls, risk management, or a related field
Ability to build high performing teams to deliver on key initiatives - plan, prioritise and adapt work to align with organisational goals.
Build relationships between teams, departments, units internally and externally to support the achievement of the team and business goals
Promote a culture of risk awareness and proactive identification of potential issues
Ability to make decisions in a timely manner based on the information, experience and skills available
Be a role model leader by leading by example motivating staff development and continuing improvement of their skills and competencies.
Proven client management experience
Ability to engage with senior stakeholders (both internally and externally).
Excellent negotiation and communication skills both verbal and written, including the ability to adapt communications to meet the needs of different audiences.
Ability to build strong customer relationships and deliver customer centric solutions.
Proven customer focus and a strategic mindset.
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Some of our Employment Benefits
Flexible working– enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning \& Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing
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Culture @ MUFG Pension \& Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension \& Market Services. Successful applicants will be required to complete background/police screening check prior to commencement of employment.
MUFG Pension \& Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension \& Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension \& Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension \& Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.