Overview
Welcome to National Broadband Ireland (NBI), where we're leading one the most significant and ambitious telecommunications initiatives in the world. We're tasked with delivering, operating and maintaining Ireland's new, high-speed wholesale broadband network as part of the National Broadband Plan.
Our goal: to revolutionise Ireland's broadband landscape by providing reliable, affordable high-speed fibre broadband infrastructure to every corner of the country where commercial services are currently unavailable. We're committed to ensuring that no community, no matter how remote or rural, is left behind without access to this essential service.
The NBI network is set to connect over 1.1 million people and more than 564,000 premises across Ireland. Our focus extends beyond mere connectivity; we're dedicated to promoting inclusivity and driving socioeconomic development by empowering every town, village, and community with high-speed fibre broadband.
NBI is not just a project; it's a long-term commitment. With responsibility for managing the national broadband network for the next 25 years, we're committed to sustainable growth and continuous innovation in the telecommunications sector.
Key Objectives / Accountabilities:
NBI is seeking a highly capable and experienced Network Operations Centre Senior Engineer who will play a critical role in assuring the stability, performance, and continuous improvement of the NBI network. This role supports the ongoing development of a mission-driven organisation by providing senior operational oversight, technical leadership, and proactive network assurance across a state-of-the-art fibre-to-the-home infrastructure.
You are comfortable operating in a dynamic and evolving environment and bring a strong focus on detail, process, efficiency, and service excellence. As a senior, you will take ownership of complex and high-impact network issues, directly contributing to NBI’s operations capability. You will work closely with customer operations teams, internal subject matter experts, and third-party contractors to coordinate effective maintenance, repair, and incident resolution activities.
You will collaborate with a diverse group of operations, engineering, and IT professionals and will play a key role in defining, documenting, and improving operational processes. Through your experience and leadership, you will help ensure measurable performance outcomes, support automation initiatives, and drive a culture of continuous improvement across the Network Operations Centre.
Role Overview
The NOC Senior Engineer is responsible for the monitoring, management, and assurance of the NBI network infrastructure. This role represents a progression from the NOC Shift Engineer position and carries increased responsibility for incident leadership, maintenance governance, stakeholder engagement, and continuous improvement. The role operates Monday to Friday and acts as a technical escalation and assurance function within the Network Operations Centre. Continually improving all NOC operational processes for successful Service Delivery within NBI including but not limited to Incident, Major Incident, Change, Problem and Business Continuity. Ensuring that processes align with ITIL, eTOM and ISO20000 best practices.
Key Responsibilities:* Monitoring and managing the day-to-day operation of NBI Network infrastructure, ensuring that events are handled appropriately.
Providing technical leadership and acting as an escalation point for complex or high-impact network incidents.
Liaising with Wholesale Customer Operations and customers to resolve enquiries, incidents, and complaints.
Providing immediate technical support and investigation to reported issues, ensuring thorough and timely resolution.
Tracking faults from occurrence through to resolution, ensuring ownership and clear communication throughout.
Maintaining and managing maintenance schedules for the NBI network, including daily, weekly, monthly, and annual maintenance activities.
Analyzing network performance data to identify trends and drive preventative and proactive problem resolution.
Overseeing the remote acceptance of new network elements, ensuring all documentation is complete and up to date, including acceptance testing and site information.
Managing the tracking, escalation, and coordination of incidents and completing root cause analysis for significant events.
Controlling network access and planned interventions, ensuring adherence to network management processes and procedures.
Reviewing and Approving change requests from all stakeholders implementing appropriate levels of risk management across all activities
Co-ordinating the change process between all stakeholders for change that impacts the delivery of service.
Managing and monitoring the performance of third-party contractors delivering network maintenance services.
Working with business stakeholders and IT to ensure high-quality documentation and effective measurement of network performance against agreed KPIs.
Contributing to an open team culture focused on excellence, efficiency, accountability, and continuous improvement.
Knowledge \& Experience:* Third-level qualification in Engineering, IT, Physics, or a related discipline.
Typically 3–5 years’ experience in a telecommunications or IT operations environment.
Strong understanding of telecommunications and IP networking.
Proven experience managing complex incidents and operational escalations.
Excellent attention to detail and a structured approach to problem solving.
Excellent written and verbal communication skills, including reporting and stakeholder engagement.
Strong relationship management skills with a focus on exemplary service.
Excellent analytical and troubleshooting skills.
Proficiency in Microsoft Office and/or G-Suite applications.
Acts as an excellent ambassador for NBI, promoting the organisation and role modelling NBI’s values.