Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.
Job Summary
As a Professional Services Engineer within our global 24x7 Storage Operations team, you'll play a pivotal role in supporting Platform and Managed Services customers worldwide. You'll work alongside talented professionals, providing Level 3 support that includes incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. This position offers a hybrid work environment with opportunities for professional growth and skill development across cutting-edge technologies.
Job Responsibilities
Deliver Level 3 technical support for NetApp storage environments, resolving complex incidents and service requests with high visibility and customer impact
Deploy, administer, and troubleshoot NetApp storage systems (ONTAP and 7-Mode), including performance optimization and firmware/OS upgrades
Manage and maintain storage protocols, SAN fabric switches, cluster switches, and related infrastructure components
Implement and support NetApp cloud and hybrid solutions, including Cloud Volumes ONTAP, StorageGrid, and FSxN for ONTAP
Serve as an escalation point and technical lead for delivery teams, tracking project status and ensuring successful outcomes
Build strong relationships with customers and stakeholders through clear communication, documentation, and knowledge transfer
Contribute to continuous improvement initiatives, including disaster recovery testing and infrastructure enhancements
Job Requirements
5+ years of applicable experience in storage engineering, infrastructure support, or related technical roles
Hands-on expertise with NetApp storage technologies, including snapshots, SnapMirror, deduplication, provisioning, and performance tuning
Strong knowledge of storage protocols (CIFS, NFS, iSCSI, Fibre Channel) and SAN/NAS environments
Experience with virtualization and compute technologies such as VMware vSphere, Cisco UCS, or FlexPod
Proficiency in Windows Server or Linux system administration
Excellent customer communication skills with the ability to explain technical concepts clearly
Understanding of ITIL processes, including incident, problem, and change management
This role works on a shift pattern, so the ability to work effectively in a 24x7 global support environment across multiple shifts is essential
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.