About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job summary
We are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.
As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, youâll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.
What youâll do
Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
Experiment with pre-release versions of products to understand functionality and anticipate usersâ information needs.
Research, scope, and develop plans to meet content requirements for product features and releases.
Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
Develop and nurture relationships with subject matter experts in cross-functional areas.
Interpret metrics, feedback, and other data to continuously improve the customer experience.
Partner with your peers in Information Engineering to improve processes, systems, and tools.
Represent Information Engineering in cross-functional strategic initiatives.
Exercise continuous improvement by auditing content and making plans to address problems.
Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
Independently research technology concepts, product plans, and technical specifications.
Interact with individual contributors, managers, and directors across NetApp.
Job requirements
Excellent communication and interpersonal skills
Excellent critical-thinking and problem-solving skills
Strong ability to self-edit and assess the consistency of your own writing
Adaptability, as you switch contexts to work across the NetApp product portfolio
Strong listening skills and empathy with end users
Excellent command of technical writing knowledge and best practices
Excellent command of standard American English syntax and grammar
Strong technical and project management skills
Ability to work independently on multiple programs
Education
Minimum of 8 years of technical writing experience.
Degree in English, Technical Writing, Computer Science, or related field.
Successful completion of very complex technical documentation projects.
Demonstrated ability to work as a team lead with cross-functional peers to meet deadlines.
Ability to provide writing samples and speak to how they impacted user experience
Preferred experience:
Lightweight markup languages like AsciiDoc or Markdown
GitHub or other source control systems
Familiarity with JIRA or other bug tracking tools
Relevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming)
Compensation:
The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSUâs), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.