Job Description
Weāre looking for a strategic and hands\-on Senior Manager of Site Reliability Engineering to lead our SRE team in delivering resilient, scalable, and high\-performing systems. This role is central to our mission of operational excellence and customer satisfaction. Youāll guide a team of talented engineers, champion automation, and collaborate across disciplines to ensure our infrastructure supports business growth and innovation.
What Youāll Do
Lead \& Inspire
Build and mentor a high\-performing SRE team. Foster a culture of ownership, innovation, and continuous learning.
Drive Reliability
Ensure the availability and performance of critical services through proactive monitoring, incident response, and root cause analysis.
Automate Everything
Reduce manual toil by implementing automation across deployment, recovery, and scaling processes.
Monitor \& Observe
Define and execute observability strategies using New Relic, Splunk, and other tools to detect and resolve issues before they impact users.
Collaborate \& Align
Partner with engineering, product, and operations teams to align reliability goals with business priorities.
Plan for Scale
Lead capacity planning and performance tuning for services running on AWS EKS and other cloud\-native platforms.
Measure \& Improve
Establish and track SLOs, SLAs, and error budgets. Continuously refine processes to improve system reliability and team efficiency.
What You Bring
Experience
5\+ years in SRE, DevOps, or infrastructure engineering, with 2\+ years in a leadership role.
Technical Depth
Expertise in cloud platforms (especially AWS), container orchestration (Kubernetes, EKS), and CI/CD pipelines.
Programming Skills
Proficiency in Python, Go, or Java.
Tool Mastery
Hands\-on experience with New Relic, Splunk, Kubernetes
Problem Solver
Strong analytical skills and a passion for root cause analysis and continuous improvement.
Communicator
Clear, concise, and collaborative communicator who thrives in cross\-functional environments.
Education
Bachelorās degree in Computer Science, Engineering, or equivalent experience.
Bonus Points
Experience with large\-scale distributed systems.
Familiarity with ITIL or similar incident management frameworks.
Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional Engineer).
\#LI\-EB1
Weāve got you coveredā¦
Our employees are our most important asset and thatās reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. Itās not all\-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQās for relevant information and guidelines.
Ā© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job\-related knowledge, skills, and experience.
$191,000\.00 \- $297,000\.00 Annual
This position may be eligible for performance\-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17\-19\.pdf