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IT Cloud Infrastructure Support Engineer

NP Group • 🌐 Remote

Remote Posted 5 days, 2 hours ago

Job Description

Contract: IT Cloud Infrastructure Support Engineer / SRE (Site reliability Engineer)

Start Date: Jan 2026

Duration: 12 months

Location: Remote in Dublin Ireland, but requires international travel for onsite post deployment support

Rate: €400 - €450 per day (any international travel fully expensed)

Reference: 20151

*Must have a EU passport* and able to travel unrestricted in Europe (without visa) and stay away 2 to 4 times a year for 4-8 week periods.

Must have skills in Kubernetes (K8) on Prem / Cloud platforms / Linux / Virtualisation /Network Protocols

The Cloud Infrastructure Operator Engineer is responsible for deploying, operating, and maintaining secure and reliable infrastructure systems across physical and virtual environments. This role supports mission-critical operations, ensuring 24/7 availability of cloud and data center services, and contributes to lifecycle management, customer support, and continuous improvement initiatives.

Key Responsibilities

Infrastructure Deployment \& Configuration

Deploy and configure cloud and data center instances (e.g., air-gapped environments).

Manage physical and virtual infrastructure components including servers, storage, and networking equipment.

Execute operational tasks such as patching, upgrades, and break-fix services.

Operations \& Reliability

Monitor system performance and ensure uptime across secure networks.

Implement and maintain disaster recovery protocols and backup procedures.

Escalate unresolved Tier 1/Tier 2 issues to engineering or vendor support teams.

Customer Support \& Lifecycle Management

Respond to support calls and resolve customer issues within SLA timelines.

Deliver updates and communications to customers regarding system status and changes.

Security \& Compliance

Apply security patches and updates in coordination with internal and external stakeholders.

Ensure compliance with operational standards and certifications (e.g., Google technology certification).

Collaboration \& Documentation

May be asked to lead a team of engineers, and/or assist in the onboarding and training of new engineer teammates.

Work closely with deployment engineers, support agents, and program managers.

Maintain detailed documentation of infrastructure configurations, procedures, and runbooks.

Qualifications

Required

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in infrastructure operations or system administration.

Strong understanding of Kubernetes (on-prem), Linux CLI, network protocols, virtualization, and cloud platforms.

Ability to work onsite overseas with no remote option for up to 6 weeks at time.

Preferred

Certifications such as ITIL, CCNA/CCNP, or equivalent.

Experience with air-gapped environments and cloud deployments.

Work Conditions:

Primarily remote work with some international travel requirements to customer sites

No overtime or on-call requirements.

Networking People (UK) is acting as an Employment Business in relation to this vacancy.

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