Engagement begins with an early-stage consultation to understand the partner’s needs, resources and targeted timeframe. Conversations will continue as we co-design a solution with the partner, agreeing on scope, and timelines (solutioning). Close coordination with multiple stakeholders and teams internally will be required to develop, implement, and launch the agreed upon solution, so fundamental project management skill is key. The role holder will have end-to-end engagement responsibility for the cross-border solution designed as the onboarding lead, ensuring a successful launch.
•The role will be a key team member of the NIPL Implementation \& Commercialization group responsible for leading solution design client discussions for clients to offer cross-border acceptance, remittance and license model.
•The role will be to work closely with various teams across organizations to successfully develop solutions that support scale the business. As one of the most diverse roles at NIPL, you will excel at handling ambiguity and uncertainty. The ideal candidate should know what it is like to start something from scratch, grow it structurally and methodically.
•Collaborate with clients to understand their business challenges and serve as a technical advisor on cross border solutions and offered services.
•Analyze complex requirements and propose multiple viable solution options \& recommendations that meet client needs.
•In collaboration with other teams, manage overall client onboarding and implementation with clients through to support their program launch.
•Identify gaps and opportunities for solution completeness to help deliver best in class money movement solutions.
•Provide technical leadership and guidance to clients to help accelerate solution design and readiness to adopt new product platform features.
•Acquire deep understanding of API’s (Card/Account/Wallet) and develop ability to explain complex API concepts to clients.
•Collaborate with cross-functional business, product, technology, client services \& other teams to drive best in class client solutions \& product offerings.
•Work closely with the sales \& account managers to plan and manage the client’s integration strategy, schedule, and deadlines.
•Collaborate with the sales and account management teams to identify new business opportunities and develop technical proposals.
•Monitor and analyze the effectiveness of implemented solutions and make necessary adjustments to optimize the performance.
•Create presentations for internal approvals and external client facing discussions.
•Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).
•Handholding customer right from Onboarding, integration with various internal systems and API’s, certification to go-live. Essentially a go-to-person for a customer during the entire enablement journey.
•Manage requirement gathering, manage project schedules and participate in performance standards discussions.
•Create presentations, detailed solutioning document, user manual etc. supporting agreed scope of work.
•Create Test Case/Test Condition documents and Test specification documents.
Skills \& Qualifications:
•Minimum of 7+ years in BFSI domain with a working experience of payments industry, its ecosystem and the various players involved in its value chain (acquirer, issuers, processors, networks, payment service providers, remitters).
•Experience in cross-border remittance operations, foreign exchange rates is a plus.
•Experience in software/technology with practical experience with systems analysis \& design techniques.
•Ability to manage client relationships, engaging in both business-level and technical solutioning discussions at various levels of the organization.
•Retail Banking, Central Banking, Forex, Card payments and payments systems like UPI, NEFT, RTGS, SWIFT, Reconciliation.
•The role requires a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.
•Proven ability to understand and dive deep into technical details when needed. Possess a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.
•Excellent problem-solving and data analysis skills with a strong emphasis on results.
•Strong team player, self-directed and able to work independently at coordinating cross functional activities, data collection, strong decision-making abilities to raise issues at appropriate times and work towards a shared goal.
•Critical thinker, strong organization skills, ability to create solutions that are well planned.
•Management Consulting experience beneficial but not necessary.
•Comfortable working closely with cross-functional teams.
•Excellent communication, storytelling, and presentation skills
•Open to travel within India and Internationally.
•Knowledge in building presentation decks, word proposals and excel.
•Top notch verbal \& written communication skills and influencing skills.