Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary
This Sr. business analyst role will provide analytics support for a Customer Care department, plus lead multiple strategic initiatives. The analytics role utilizes SQL and Tableau and is a blend of data and strategy. You will be part of a 10-person analytics team and have your own area of ownership. This role may be remote.
Primary Responsibilities
Own a suite of reports and Tableau dashboards
Optimize the Care department’s strategies to create $1M+ in cost savings or revenue generation
Lead strategic data projects to reduce customer attrition, increase service revenue, and reduce service spend, while also improving overall customer experience
Partner with Director and VP level leaders of our 3,000+ person contact center team that handles over 10M calls annually. Apply a data-driven, consulting approach to drive real change.
Partner with Technology teams in identifying and managing new and existing sources of enterprise data
Required Skills
3-5 years minimum of full-time experience with SQL
We also value other applicable experience in consulting, analytics, statistics, project management or operations
Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team and we will win together
Critical thinking skills. Identify trends in Vivint customer purchasing and payments and develop creative solutions to specific problems
Communicate clearly and concisely. Turn complex data into simple stories that drive action
Vivint Care is a fast-paced technology environment with frequent change. We especially value candidates with:
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Proven track record of driving meaningful financial or customer experience improvement
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Mindset to challenge ideas, make data-driven decisions, and think like a consultant
Required Education/Experience
Experience with SQL (Snowflake) and Tableau or other dashboarding tools are strongly preferred
Experience with presentation and graphic storytelling (Powerpoint) to executive audiences
Learn about the Vivint Culture and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
Paid holidays and flexible paid time off program
NRG Employee Stock Purchase Program
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage \& 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.