Product Manager \| Customer Experience Focus
Numi are currently partnered with a fast growing SaaS business building digital products that power everyday customer interactions across mobile and web.
They are looking for a Product Manager to take ownership of customer facing experiences, from discovery through to delivery and optimisation. This role sits at the heart of how customers engage with the platform and how those experiences translate into commercial impact.
You will work on highly visible products used at scale, partnering closely with engineering, QA, and commercial stakeholders to shape what gets built and why.
The role
This is a hands on product role with real ownership. You will be responsible for defining what great looks like across key customer journeys and turning insight into shipped improvements.
Key areas of focus include
Owning and improving end to end customer journeys across mobile and web products
Shaping and prioritising a roadmap that balances customer value, business impact, and delivery reality
Running discovery to identify the right problems to solve using research, data, and stakeholder insight
Translating problems into clear outcomes, metrics, and well defined product requirements
Working day to day with engineers and QA to guide delivery and maintain quality
Measuring success post launch and using learnings to inform future decisions
Improving how the product function operates and how work flows from idea to release
What they are looking for
A Product Manager with 3 to 5 years experience working on SaaS products
Strong experience with customer facing features and digital journeys
Comfortable working across growth, engagement, retention, and UX improvements
Commercially minded and able to link product decisions to business outcomes
Confident communicator who can align technical and non technical stakeholders
Experience in hospitality, retail tech, payments, ordering, or similar environments is a bonus but not essential
Why this role
Clear ownership of meaningful, customer facing product areas
Products that are live, used daily, and easy to see the impact of your work
Flexible working with remote and hybrid options
A small, collaborative product team with room to influence how things are done
Competitive salary and ongoing learning support
If you are a Product Manager who enjoys owning outcomes and working close to real customers, this is worth a conversation.
Email annie.palmer@wearenumi.com or apply via LinkedIn for more details.