Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Configure integration with ServiceNow for managing incidents
Perform regular maintenance tasks like patching, backups, and system health checks
Set up and manage monitoring tools such as Azure Monitor, Log Analytics, Application Insights, and Network Watcher
Configure and optimize alerts, dashboards, and workbooks for early incident detection
Monitor system events and logs to quickly identify and resolve incidents
Triage alerts, investigate root causes, and implement permanent resolutions
Collaborate with other teams for escalations and post-incident reviews
Develop and maintain scripts using PowerShell, Azure CLI, or Terraform for routine operations and deployments
Automate repetitive processes to enhance operational efficiency and minimize manual errors
Monitor Azure resource usage and optimize for cost and performance
Provide insights and recommendations on resource scaling, licensing, and cost control
Monitor security measures, compliance ratings, and threat alerts
Collaborate with security teams to remediate vulnerabilities and audit concerns
Ensure all changes to Azure resources follow change management processes
Track and document configuration changes and maintain environment consistency
Collaborate closely with DevOps, Infrastructure, Security, and Application teams
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Master's Degree with 6+ years of experience in Azure DevOps
Proven ability to configure integration with ServiceNow for managing incidents
Proven ability to perform regular maintenance tasks like patching, backups, and system health checks
Proven ability to set up and manage monitoring tools such as Azure Monitor, Log Analytics, Application Insights, and Network Watcher
Proven ability to configure and optimize alerts, dashboards, and workbooks for early incident detection
Proven ability to monitor system events and logs to quickly identify and resolve incidents
Proven ability to triage alerts, investigate root causes, and implement permanent resolutions
Proven ability to collaborate with other teams for escalations and post-incident reviews
Proven ability to develop and maintain scripts using PowerShell, Azure CLI, or Terraform for routine operations and deployments
Proven ability to automate repetitive processes to enhance operational efficiency and minimize manual errors
Proven ability to monitor Azure resource usage and optimize for cost and performance
Proven ability to provide insights and recommendations on resource scaling, licensing, and cost control
Proven ability to monitor security measures, compliance ratings, and threat alerts
Proven ability to collaborate with security teams to remediate vulnerabilities and audit concerns
Proven ability to ensure all changes to Azure resources follow change management processes
Proven ability to track and document configuration changes and maintain environment consistency
Proven ability to collaborate closely with DevOps, Infrastructure, Security, and Application teams
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.