Role Description:
Retail \& Content Marketing Assistant
Location:
153 Broadway New Market,Auckland
Job Summary
OxyEnergy is seeking a dynamic and versatile individual to join our team as a Retail \& Content Marketing Assistant. This unique hybrid role is perfect for someone who thrives in a fast-paced retail environment, possesses excellent customer service skills, and has a creative flair for developing engaging digital content. You will play a crucial role in supporting the daily operations of our retail store while simultaneously contributing to our brand's online presence and engagement through compelling content creation.
Key Responsibilities
A. Store Operations \& Sales Support
Customer Service \& Sales:
Provide exceptional in-store customer service, greeting and assisting customers with product inquiries, recommendations, and purchases.
Develop a deep understanding of OxyEnergy's product lines (supplements, vitamins, sports nutrition) to effectively educate customers and drive sales.
Operate the Point of Sale (POS) system accurately and efficiently, handling cash and electronic transactions.
Address customer concerns and resolve issues professionally and courteously.
Retail Operations:
Assist the Store Manager with daily store opening and closing procedures.
Manage inventory, including receiving stock, merchandising shelves, conducting stock takes, and ensuring products are well-presented.
Maintain a clean, organised, and visually appealing store environment in line with OxyEnergy's brand standards.
Support the implementation of in-store promotions and marketing initiatives.
Assist with staff scheduling and basic administrative tasks as required by the Store Manager.
B. Content Creation \& Digital Engagement
Content Development:
Create engaging and high-quality visual content (photos and short videos) for OxyEnergy's social media channels (e.g., Instagram, Facebook, TikTok) and in-store digital screens.
Develop content that highlights store-specific promotions, events, and unique selling points.
Assist with adapting broader marketing campaign assets for local and international use.
Digital Presence Support:
Work closely with the central Marketing and E-commerce teams to ensure local content aligns with overall brand strategy.
Monitor relevant social media trends in the health and wellness industry to inform content creation.
Contribute to social media scheduling and community engagement for the store's local and international presence.
Capture authentic in-store moments, customer interactions, and product displays for digital use.
Qualifications
Required:
Proven experience in a retail sales or customer service role, preferably within the health, wellness, or sports nutrition industry.
Demonstrated ability to create engaging digital content (photos, videos) using a smartphone or basic camera equipment.
Excellent written and verbal communication skills in English, with a strong grasp of professional and engaging tone.
Proficiency in using social media platforms (Instagram, Facebook, TikTok) for content posting and basic analytics.
Strong organisational skills and attention to detail for both retail operations and content management.
Ability to work independently and collaboratively within a team.
Flexibility to work retail hours, including weekends and public holidays as needed.
Desired (but not essential):
Previous experience as a Store Manager Assistant or in a supervisory retail role.
Basic knowledge of graphic design tools (e.g., Canva, Adobe Express).
An interest in or passion for supplements, vitamins, and sports nutrition.
Familiarity with the New Zealand market and consumer trends.