Responsibilities:
Assist Call Center Manager to lead and supervise the Customer Service team to deliver Call / Email / Live Chat services in a timely, efficient and quality manner
Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
Ensure team are fully informed with all new information related to products, procedures, guest needs and company related issues, changes or actions
Prepare daily/weekly/monthly operation reports and roster schedule
Requirements:
Diploma holder or above with a minimum of 3 years’ experience in contact centre operation, of which one year in a supervisory role
Strong leadership skills with ability to drive performance management
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
Proficiency in written and spoken English, Cantonese and Putonghua
Intermediate to advanced skills of Microsoft Excel, PowerPoint and Word
**Candidates with more experience will be considered as “Team Manager”
Interested parties please click "Quick Apply" button.
We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Other Paid Leave. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to pccw-telsjobs1@pccw.com, quoting your present and expected salary.
➤* Interested parties please click "Apply Now " or fill in the online application form: https://forms.office.com/r/HgMT1rKYyx*
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案， 多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Types: Full-time, Permanent
Pay: $19,000.00 - $26,000.00 per month
Benefits:
Additional leave
Employee discount
Maternity leave
Medical Insurance
Parental leave
Professional development
Work Location: In person