We are currently seeking a high-caliber talent to join our Relationship Management Team.
About the Role:
Create a holistic customer experience to our members, cultivate long-term relationships
Support occasional face-to-face (F2F) sales and roadshows/ events as per business needs
Handle after-sales services, such as policy confirmation calls, and up-/cross-selling of other products
Achieve sales target
Handle different engagement projects, and resolve client issues in a professional and timely manner
Manage inquires and enrollments from the Online-to-Offline (O2O) platform
Prepare regular performance reports and analysis for management review
Perform other assigned ad-hoc duties
Work Hours \& Location:
Monday to Friday, may occasionally work on weekends and public holidays as per business needs; 40 hours and 5 days per week
Mei Foo (near MTR station)
About You:
At least 1-2 years' experience in relationship management / sales / customer service, candidates with tied agent experience will be an advantage
Passed IIQE Paper I \& III (Paper II is preferable)
A team player with good interpersonal skills, good command of written and spoken English and Chinese
Proficiency in MS Office and Chinese Word Processing
Fresh graduates with matching attitude and ready to build a sustainable career will also be considered
If any or all of these resonate with you, we’d love for you to apply!
We Offer:
14 days’ paid annual leave
Comprehensive medical and dental coverage
Basic salary with competitive commission, plus attractive incentives
Structured training programme
Staff discount
Clear and excellent career path
Internal title: Customer Services Officer, candidates with more experience will be considered as Senior Customer Services Officer with an external title of Relationship Manager
Fresh graduates with matching attitude and ready to build a sustainable career will also be considered
➤* Interested parties please click "Apply Now "or submit an online application form via this link: https://forms.office.com/r/HgMT1rKYyx*
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案， 多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
工作類型: 全職, 兼職
薪酬： $16,000.00至$40,000.00（每月）
福利：
牙科保險
在職專業培訓
有薪年假
有薪病假
員工購物優惠
晉升機會
產假
彈性上班時間
醫療保險
Work Location: 親身到場