Supply Chain Customer Service Coordinator - Portugal (Temporary)

Overview:

Are you interested in a career in Supply Chain in PepsiCo?

Then now is the time to explore the opportunities of PepsiCo: join us as the next Supply Chain Customer Service Coordinator - Portugal (Temporary).

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in Vitoria is informal and engaging. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Your mission: The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.

Responsibilities: Your day to day with us:

1- Order Management \& Order Fulfilment:

Perform order check and validation. Handle failed deliveries

Capture Order (excl. order validation) – Receive standard order details from sales/customer and capture order in the system (standard and promotion orders including samples/ donations)

Change Order – Receive order change request from Sales/customers and update the same in the system

Cancel Order – Receive order cancel request and update the same in the system

Create and maintain logistics code and physical logistics characteristics

Share internal logistics sheet per customer and SKU

Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)

Perform stock check and confirm quantities with Portugal – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on Logistics characteristics

Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders

Optimize and create filler orders - Agreeing with customer if extra order can be created

Handle Block orders: gather information and resolve isue

Manager return of empties

Reporting \=\> Generate/create/send report

2- Manage returns/refusals:

Manage returns/refusals (Receive information about refusal order Initiate process for legal procedure, if required)

3- Other activities:

Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements

Coordination between call center and departments (in person, by phone, zoom meetings, email)

Qualifications:

What will you need to succeed?

University degree

Fluency in Portuguese and Spanish, and English is a plus.

Previous exposure to similar role is a plus

Excellent analytical skills and numerical abilities;

Great communication and interpersonal skills;

Strong Excel \& Office package knowledge mandatory;

Able to handle multiple projects within tight deadlines;

Results oriented;

Don’t worry if your experience isn’t a perfect match - if you’re excited about the role, we’d love to hear from you!

What makes us different?

Hybrid working model: combination of remote and collaborative office experience to enable innovation

Flexible work schedule

Variety of benefits to support your physical, emotional and financial wellbeing

Professional growth possibilities \& learning opportunities

Volunteering opportunities to help external communities

Space to be you to promote our Diversity \& Inclusion strategy

Being you at PepsiCo:

PepsiCo is an equal opportunity employer, we foster the inclusion of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

Planet + People:

PepsiCo Positive (pep+) is how we’ll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system.