We are seeking a highly motivated and results-oriented Account Manager to join our growing team.
The Account Manager in the Customer Success Department is responsible for managing key customer accounts, serving as the primary internal contact, and employing strategic sales analysis to ensure catalog optimization and drive profitable business growth. This role is a critical liaison between the customer and internal departments, ensuring smooth operations, resolving issues, and fostering a strong, long-term trading partnership.
Picnic Time is a successful \& sunny SoCal-based wholesale supplier of premium outdoor leisure, gift, and promotional products established in a garage in 1982. (Don't worry, we have a real office now.) We know picnic, we love picnic, and we live picnic – it's literally in our name.
Who we are: The Picnic Time Family is all about the people. We're a diverse team of hard-working yet easy-going people that care about what we're doing. If it weren't for the amazing group of people at Picnic Time, we wouldn't be where we are today.
What we do: We create quality products that are thoughtful, sustainable, and fun.
When we do it: We've been innovating since 1982 and we don't have any intention of slowing down. The hope is that we'll be here creating great stuff for your kids' kids' kids!
Where the magic happens: We were born in a small garage in West Hills, CA and moved to a bigger (ware)house in a small town, Moorpark, CA, in 1990. We've been rockin' the suburbs ever since!
Why we do what we do (this is the big one): Our purpose for existing is to bring family and friends together so that they can make lasting memories...because that's what happiness is all about. Each and every decision we make is ultimately geared toward that goal.
How we do it: We're constantly driving towards our purpose via our 8 core values of Fun, Growth, Integrity, Collaboration, Innovation, Service, Productivity, and Passion.
Mission Statement: To create products that inspire friends and family to come together and make lasting memories – and have a great time doing it.
Responsibilities include:
Conduct sales analysis for assigned accounts to strategize catalog optimization and plan effective account priorities.
Perform ad hoc sales analysis to support departmental and sales strategies.
Onboarding liaison for new accounts, ensuring a seamless transition and setup.
Review and facilitate contracts for new accounts, collaborating with relevant departments.
Work collaboratively with Sales Managers to maintain relations and monitor on bulk program sell-through performance.
Create, submit, and audit annual price updates for assigned accounts.
Assist the Sales Manager in cost margin analysis and curation of new proposed assortments.
Perform catalog audits and new product account audits on ecommerce accounts.
Specific Skills Required:
Proven ability to conduct sales and data analysis to drive business decisions.
Strong organizational and project management skills.
Excellent communication (written and verbal) and relationship-building abilities.
Proficiency in Microsoft Excel and familiarity with ERP/CRM systems (e.g., GP/SalesPad) is a plus.
A proactive, problem-solving mindset with a focus on delivering exceptional customer service.
Reports to: Senior Customer Success Manager
Location: Moorpark, CA 93021
Hours: Monday – Friday 7:30 AM – 4 PM (Hybrid – 3 days in office after probationary period)
Salary: $25.50 hourly plus override commissions based on monthly department sales
Employee Type: Full-time, hourly, non-exempt from overtime
Benefits: Picnic Time offers company-subsidized health plans, a 401K plan, paid holidays, and vacation time subject to eligibility requirements. Group dental, vision, life and disability plans are also available.
Perks: We pride ourselves on always being appropriately perky and almost never overdoing it. Perks for you include actually fun employee events, the product lending program, growth library, employee discounts, tuition reimbursement program, and some pretty cool co-workers.