Job Description
What is the opportunity?
To provide consistent levels of technical expertise necessary for the successful implementation, maintenance, and support of collaboration suite of products: MS Teams, Slack, Mural, and vbrick across the Enterprise and all Lines of Business.
What will you do?
Implement, plan, install, debug, and troubleshoot Applications, systems, software, hardware, and support products. Administration of on-prem infrastructure for the applications and databases.
Installing, evaluating, and applying code, software, and application updates; ensuring backup and recovery capabilities. The role of the Platform Owner also requires them to package and test new versions of the desktop application across Windows, Virtual Desktops, and Mac.
Support and manage the application, this entails provisioning licenses, addressing incident tickets, and liaising with internal and external stakeholders.
Maintain / update Service Now Incident queues to manageable levels. Work with members of the team to drive solutions to open incidents. Implement change management and incident management practices. Responsible for ensuring all incidents that are reported have been responded to.
Verify service use cases for quality and validation with the impacted stakeholders. Use business metrics and analytics to gain insight into user activities and to drive continuous service improvement.
Build and maintain a repository of reusable documents to support future initiatives, and enhance Toil reduction initiatives, following the enterprise standards. Create knowledge base articles based on new features, also based on feedback from end users.
Partner with 3rd party vendors to ensure that the vendor Adheres to RBC standards, Meets the engagement goal and Provides RBC-specific experiences. Escalate and work with vendors to troubleshoot and repair failed systems
Management of incoming inquiries from the business relationship teams regarding the current state of services and investigations can be examined and responded to independently. Interaction with Product Owners to create action plans for improvement to services
Must-have
5-7 years related experience
Expertise of Microsoft Teams Application or collaboration suite of products: Slack, Mural.
Collaboration Certification: MS-700 or related.
Knowledge of SAAS cloud platforms.
Excellent communication skills
Nice-to-have
Knowledge of Cisco Webex Teams Application suite of products: Chat, Meetings, Events, Softphone
Knowledge of Zoom, vbrick application
Knowledge of Server and Virtual platforms and environments
ITIL v4 or SRE Foundations
Experience in a matrix environment, such as a large, publicly-traded corporation
Ability to facilitate between and influence key decision-makers
Strategic thinker with excellent interpersonal skills to work across functions and businesses
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
#TechPJ
#LI-Post
Job Skills
Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time ManagementAdditional Job Details
Address:
330 FRONT ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2025-10-04Application Deadline:
2025-10-09Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.