Role Description:
SRE will work within the Video Network division to design, build, operate our next generation Video Cloud platform, driving efficiency, reliability and scalability across our cloud infrastructure. Will work primarily on AWS with opportunities to expand across multi-cloud (Azure, GCP).
Deliverables:
Deploy solutions in POC, Staging, Production environments, ensuring reliability \& scalability
Lead/support customer onboarding, including environment setup and configuration
Provide tech support to partners/customers on Synamedia technologies, products \& solutions
Troubleshoot resolve moderate to complex tech issues, ensuring timely resolution \& customer satisfaction
Replicate/analyze issues in a controlled lab environment to validate fixes and improvements
Document tech solutions \& best practices, contributing to internal knowledge bases \& support documentation
Deliver tech presentations \& cross-training sessions to internal/external stakeholders
Collaborate closely with cross-functional teams (Engineering, Sales, and Product Management) to enhance product quality and customer experience
Foster teamwork by actively sharing insights \& collaborating with peers toward common objectives
Demonstrate a continuous commitment to technical excellence, innovation, and learning
Responsibilities:
Design, build, and operate scalable and secure Cloud infrastructure solutions across AWS, Azure, or GCP
Manage and resolve Service Requests, Incidents, Problems, and Change Requests related to Cloud environments
Analyze complex technical issues, propose effective solutions and communicate recommendations clearly to stakeholders
Drive automation across the infrastructure — develop tools, scripts, and pipelines to minimize manual intervention and improve operational efficiency
Monitor system performance and anticipate scaling needs to ensure service stability under varying workloads
Implement and maintain monitoring and observability frameworks to proactively detect and remediate system anomalies
Create and maintain documentation, including architecture diagrams, runbooks, and knowledge base articles
Define and track key metrics for Cloud resource utilization, performance, and cost efficiency.
Build cost-optimization dashboards and automation to visualize and control cloud spend at both infrastructure and Kubernetes levels
Collaborate with development and operations teams to enhance CI/CD pipelines, ensuring smooth deployments and high availability
Continuously research and adopt emerging tools, frameworks, and best practices in Cloud and DevOps
Soft Skills:
Analytical and troubleshooting skills
Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
Excellent written and verbal communication skills (essential)
Flexible: Very able to adapt to a changing environment (essential)
Able to take initiative and drive change (essential)
Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
Capacity and passion to help customers. Good customer engagement (essential)
Customer facing skills, negotiations, customer satisfaction, clear verbal, written and presentation communication skills
Highly organized with ability to manage multiple projects \& escalations in fast paced environment